NHS Therapy Booking & Admin Specialist

Mid Cheshire Hospitals NHS Foundation Trust; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is seeking an Operational Services Assistant to provide comprehensive administrative support to the MCATS and Therapy Booking Team. The role involves handling patient calls, referrals, emails, and audio typing, with supervision from the team leader to ensure efficient service delivery.

The ideal candidate will have strong Microsoft Office skills, experience in NHS administration, and the ability to manage workload and priorities in a dynamic healthcare

Qualifications

• 5 GCSEs A-C in English and Maths (or equivalent).
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
• Knowledge of medical terminology.
• Level 3 Business Admin or Team Leading qualification.

Responsibilities

• Provide comprehensive administrative support to the Care Community Team, handling calls, referrals, and clinical staff support.
• Support Care Community Co-ordinator with appointments and multi-disciplinary meetings.
• Exercise own judgement on queries and escalate as needed.
• Build relationships to improve service efficiency and signpost queries.
• Use required electronic systems for correspondence and information retrieval.
• Provide information to parents/carers per guidelines.
• Assist audits, reports, and data presentation; manage databases.
• Take on other duties as directed by senior/line manager.

Skills

Verbal & written communication

Problem solving

Interpersonal skills

Time management

Organisational skills

Change management

Audio typing

Health records understanding

Computer systems knowledge

Education

GCSE English & Maths

Microsoft Office

Medical terminology

Level 3 Business Admin/Team Leading

Tools

Outlook

Word

Excel

PowerPoint

Job description

Mid Cheshire Hospitals NHS Foundation Trust is seeking an Operational Services Assistant to provide comprehensive administrative support to the MCATS and Therapy Booking Team. The role involves handling patient calls, referrals, emails, and audio typing, with supervision from the team leader to ensure efficient service delivery.

The ideal candidate will have strong Microsoft Office skills, experience in NHS administration, and the ability to manage workload and priorities in a dynamic healthcare