Appointment Scheduler & Admin Officer

Gloshospitals; Gloucester; Remoto; GBP 23.000 - 28.000; Tempo pieno

Descrizione del lavoro

Gloucestershire Hospitals NHS Foundation Trust is seeking an Appointments Booking Officer (Band 2) to join the Central Booking Office. You will answer inbound calls from patients and service users, book clinic slots and support colleagues with admin tasks in a busy call-centre style environment.

The role requires Intermediate IT skills and the ability to use ERS, Trakcare and Excel, with training leading to potential hybrid rotation; the position is full-time (37.5 hours) with a closing date 16

Competenze

• Evidence of GCSEs including English and Maths or equivalent.
• NVQ level 3 in Customer Care or equivalent.
• Experience in a call centre environment.

Mansioni

• Answer inbound calls from patients and service users.
• Book clinic slots and assist with admin processes for the Central Booking Office.
• Respond to queries via email/telephone/in person and escalate as needed.
• Work with IT systems (ERS, Trakcare, Excel) concurrently.
• Maintain confidentiality and data security per Trust policies.

Conoscenze

Clear communication

MS Office proficiency

Telephone handling

Teamwork

Formazione

GCSE English/Maths

NVQ level 3 in Customer Care

Strumenti

Trakcare

ERS

Excel

Descrizione del lavoro

Gloucestershire Hospitals NHS Foundation Trust is seeking an Appointments Booking Officer (Band 2) to join the Central Booking Office. You will answer inbound calls from patients and service users, book clinic slots and support colleagues with admin tasks in a busy call-centre style environment.

The role requires Intermediate IT skills and the ability to use ERS, Trakcare and Excel, with training leading to potential hybrid rotation; the position is full-time (37.5 hours) with a closing date 16