NHS Patient Support & Admin Specialist

GP at Hand; Euston; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A healthcare provider in Euston is seeking a Membership Support Advisor to deliver customer service and operational support in a dynamic medical environment. Responsibilities include handling patient queries, performing administrative duties, and collaborating with teams to ensure compliance with regulations. Ideal candidates will possess strong communication skills, a background in healthcare, and experience with NHS systems. This role offers a full-time schedule with potential hybrid working options.

Benefits

eMed flex leave

Life insurance 4× annual base salary

Health cash plan

Employee Assistance Programme

Enhanced maternity, paternity and adoption pay

Eye-care voucher reimbursement

Headphone reimbursement

Qualifications

• Experience with NHS SystmOne clinical systems.
• Background in healthcare / GP practice.
• Resilient and able to work under pressure in a dynamic environment.

Responsibilities

• Manage inbound and outbound calls for patient queries.
• Perform back-office tasks such as data entry and document processing.
• Collaborate with teams to enhance service delivery.

Skills

Excellent communication skills

Strong multitasking abilities

Logical problem-solving skills

Knowledge of medical terminology

Experience in customer support

Tools

NHS SystmOne

Microsoft Outlook

Microsoft Word

Job description

A healthcare provider in Euston is seeking a Membership Support Advisor to deliver customer service and operational support in a dynamic medical environment. Responsibilities include handling patient queries, performing administrative duties, and collaborating with teams to ensure compliance with regulations. Ideal candidates will possess strong communication skills, a background in healthcare, and experience with NHS systems. This role offers a full-time schedule with potential hybrid working options.