Patient Access & Appointment Coordinator

Ashford and St. Peter's Hospitals NHS Foundation Trust; Ashford; On-site; GBP 25,000 - 32,000; Full time

Job summary

Ashford and St. Peters Hospitals NHS Foundation Trust is seeking an enthusiastic Appointment Centre Coordinator to join the Appointment Centre team.

You will ensure patients are booked into the right clinics at the right times, supporting safe, efficient, and high-quality care across outpatient services. Key duties include booking, amending, and cancelling appointments, guiding junior colleagues, monitoring clinic capacity, and generating KPI-driven reports to improve waiting lists and patient

Qualifications

• Educated to A Level or equivalent
• Experience essential in a relevant NHS or administrative role
• Administrative experience within the NHS
• Experience of waiting list management and patient pathways
• Experience of using NHS information and data systems
• Knowledge of NHS procedures and terminology
• Ability to work independently or with minimal supervision
• Proficient in Microsoft Office applications

Responsibilities

• Book, amend and cancel outpatient appointments in line with the Trust's Access Policy and RTT standards
• Support and guide Appointment Centre Administrators with workload allocation and problem-solving
• Monitor clinic capacity and utilise available appointment slots effectively
• Act as a key contact for patients, consultants, nurses, service managers and GP practices
• Deal with patient queries and complaints professionally and compassionately
• Ensure patient records are accurate and updated on hospital systems
• Escalate pathway delays and capacity issues to managers
• Produce reports and monitor KPIs relating to booking performance and waiting lists

Job description

Ashford and St. Peters Hospitals NHS Foundation Trust is seeking an enthusiastic Appointment Centre Coordinator to join the Appointment Centre team.

You will ensure patients are booked into the right clinics at the right times, supporting safe, efficient, and high-quality care across outpatient services. Key duties include booking, amending, and cancelling appointments, guiding junior colleagues, monitoring clinic capacity, and generating KPI-driven reports to improve waiting lists and patient