NHS Outpatient Booking Clerk (Band 2)

Nhs-1; Kendal; On-site; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals of Morecambe Bay NHS Foundation Trust is seeking a Clerical Officer to join the Outpatient Booking Team at Westmorland General Hospital, Kendal. You will arrange appointments, handle inbound calls and work with confidential patient information to ensure efficient outpatient workflows.

Band 2, 37.5 hours per week, permanent contract, with full training provided. Prior NHS admin experience is helpful but not essential.

Qualifications

• GCSEs including Maths and English are required.
• Good keyboard skills and basic computer literacy are essential.
• Experience in NHS patient administration systems is advantageous.

Responsibilities

• Mutually agree dates and times for outpatient appointments with patients.
• Answer telephone queries from patients, GPs and staff in relation to outpatient bookings.
• Work within a confidential NHS environment with a full training package provided.

Skills

Customer care

Knowledge of NHS Patient Admin systems

Ability to communicate well

Ability to work with limited superv

Education

GCSE or equivalent including Maths and English

Keyboard skills/computer literate

Job description

University Hospitals of Morecambe Bay NHS Foundation Trust is seeking a Clerical Officer to join the Outpatient Booking Team at Westmorland General Hospital, Kendal. You will arrange appointments, handle inbound calls and work with confidential patient information to ensure efficient outpatient workflows.

Band 2, 37.5 hours per week, permanent contract, with full training provided. Prior NHS admin experience is helpful but not essential.