Waiting List & Scheduling Coordinator - NHS

Nhs-1; Lancaster; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals of Morecambe Bay NHS Foundation Trust in Lancaster seeks a Waiting List Coordinator (NHS AfC Band 3) to support elective surgery scheduling and pre-operative pathways. You will handle patient communications by telephone, liaise with clinical teams and external agencies, and ensure performance standards are met in a fast-paced, patient-centered environment.

The role requires empathy, discretion with confidential information and a commitment to high-quality administrative

Qualifications

• IT Skills required and comfortable with office systems.
• GCSE Maths and English achieved at minimum level.
• NVQ3 / 2 A levels / BTEC / City & Guilds or equivalent.

Responsibilities

• Manage scheduling for Pre-Operative Assessments and Elective Surgery.
• Daily patient contact via telephone and liaise with departments.
• Support management to ensure performance standards are met.
• Maintain patient confidentiality and high-quality customer care.

Skills

Communication

Team work

Attention to Detail

Working to deadlines

Multi Task

Education

IT Skills

GCSE Maths and English

NVQ3 / 2 A levels / BTEC / City & Guilds

Job description

University Hospitals of Morecambe Bay NHS Foundation Trust in Lancaster seeks a Waiting List Coordinator (NHS AfC Band 3) to support elective surgery scheduling and pre-operative pathways. You will handle patient communications by telephone, liaise with clinical teams and external agencies, and ensure performance standards are met in a fast-paced, patient-centered environment.

The role requires empathy, discretion with confidential information and a commitment to high-quality administrative