CPCC Clerical Officer - WGH

Nhs-1; Kendal; On-site; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals of Morecambe Bay NHS Foundation Trust is seeking a Clerical Officer to join the Outpatient Booking Team at Westmorland General Hospital, Kendal. You will arrange appointments, handle inbound calls and work with confidential patient information to ensure efficient outpatient workflows.

Band 2, 37.5 hours per week, permanent contract, with full training provided. Prior NHS admin experience is helpful but not essential.

Qualifications

• GCSEs including Maths and English are required.
• Good keyboard skills and basic computer literacy are essential.
• Experience in NHS patient administration systems is advantageous.

Responsibilities

• Mutually agree dates and times for outpatient appointments with patients.
• Answer telephone queries from patients, GPs and staff in relation to outpatient bookings.
• Work within a confidential NHS environment with a full training package provided.

Skills

Customer care

Knowledge of NHS Patient Admin systems

Ability to communicate well

Ability to work with limited superv

Education

GCSE or equivalent including Maths and English

Keyboard skills/computer literate

Job description

Main area Admin and Clerical Grade NHS AfC: Band 2 Contract Permanent Hours 37.5 hours per week (Full time 37.5 hours per week) Job ref 331-8323065-UHMB

Employer University Hospitals of Morecambe Bay NHS Foundation Trust Employer type NHS Site WGH Town Kendal Salary £25,272 pro rata per annum Salary period Yearly Closing 27/10/2026 23:59

CPCC Clerical Officer - WGH

NHS AfC: Band 2

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Outpatient Booking Team based at Westmorland General Hospital, Kendal.

You will be joining a well established team, in a purpose built facility, receiving and responding to telephone calls and queries from patients, GP’s and Hospital staff in relation to outpatient appointments.

Main duties of the job

You will be responsible for mutually agreeing an appropriate date and time with patients for them to see a clinician in an Outpatient setting. Previous administration and customer service experience would be an advantage but not essential. A full training package will be available to support the start of your Administration career in the NHS. You will be working with highly confidential information.

There are part-time and full-time opportunities available. The booking service is open from 8am to 6pm, five days a week. There may be a requirement to work flexibly to support the needs of the service and there is also the opportunity to work occasional weekends.

Working for our organisation

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person specification

Education

• GCSE or equivalent including Maths and English
• Keyboard skills/computer literate
• Customer care

Experience

• Working in a Call Centre or on a Reception

Skills, Ability and Knowledge

• Knowledge of NHS Patient Administration systems
• Ability to communicate well
• Ability to work with limited supervision

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

Internal only posts are only open to employees of UHMBT and this does not include employees of OneLSC working in our hospitals.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be EffortlesslyInclusive .

The trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.

We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

If the post is subject to Disclosure & Barring Service checking, there is a charge of £41.00 for Enhanced and £20.00 for Standard & Basic clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 4 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us atUHMB. This bespoke site has lots of useful information to help you settle into your new roleincluding: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Andrea Nightingale
Job title CPCC Business Manager
Email address [e-mail]
Telephone number 01539 716840
Additional information

For Further details / informal visits please contact:

Andrea Nightingale on 01539 716840

If you have problems applying, contact

Address Level 1
Fusion House
Evolution Park
Blackburn
Lancashire
BB1 2FD
Telephone [phone]