NHS MSK Admin Coordinator | Flexible Hours

Sirona-Care-; West of England; On-site; GBP 26,000 - 27,000; Full time

Job summary

Sirona care & health CIC in Bristol, North Somerset and South Gloucestershire is hiring an Administrator for the NHS AfC Band 3. This 6-month fixed-term contract (potential secondment) is full time (37.5 hours) with flexible working. Salary £25,760 - £27,476 per annum.

Join the MSK administration team and help coordinate referrals, appointments, and patient queries using eReferral and EMIS. You will work with patients, clinicians and colleagues to keep the patient pathway running smoothly from

Qualifications

• Knowledge of administration work relevant to the position.
• Proficient IT skills including Word and Excel and databases.
• NHS experience.
• Knowledge or current use of EMIS.

Responsibilities

• Provide a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations. May meet and welcome visitors.
• Respond to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available).
• Gives non-clinical advice and signposts appropriately, e.g. to clinical colleagues
• Able to escalates issues and risks to line manager as appropriate.
• Liaises with colleagues, patients/clients and/or external contacts regarding complex messages and patient queries including sensitive information to help the team/service run efficiently and effectively.
• Adapt communication and use different communications methods according to diverse range of patient/client/customer needs and situations.
• Responsible for the creation of written and electronic templates, and creation of bespoke letters with guidance.
• Responsible for maintaining awareness of developments/priorities at work.
• May provide training for colleagues/new staff and/or day-to-day supervision as appropriate and with support.

Skills

Knowledge of Administration work

IT skills including Word and Excel

NHS Experience

EMIS knowledge

Education

GCSE English and Maths

Level 3 NVQ in Business administration

Tools

EMIS system

Job description

Sirona care & health CIC in Bristol, North Somerset and South Gloucestershire is hiring an Administrator for the NHS AfC Band 3. This 6-month fixed-term contract (potential secondment) is full time (37.5 hours) with flexible working. Salary £25,760 - £27,476 per annum.

Join the MSK administration team and help coordinate referrals, appointments, and patient queries using eReferral and EMIS. You will work with patients, clinicians and colleagues to keep the patient pathway running smoothly from