NHS Customer Service Advisor | Mon-Fri, 9am-5pm

GXO Logistics, Inc; Maidstone; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Blue-light card

Dental insurance

Pension scheme

GP service

Life assurance

Employee assistance programme

MyBenefits discounts

Cycle to work

Cashback cards

Saving scheme

Job summary

GXO Logistics, Inc in Maidstone is seeking a Customer Service Advisor to be the first point of contact for NHS Supply Chain customers, delivering high-quality service and support in a fast-paced, team-focused environment.

This full-time, permanent role runs Monday to Friday, 09:00–17:00, with a salary of up to £26,307.24 per year and 25 days leave plus bank holidays. Benefits include a blue-light card, pension, dental insurance, private GP service, life assurance, and access to MyBenefits.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong organisational and time management abilities.
• A customer-focused mindset with a proactive approach.
• Team player with a positive attitude and a willingness to learn.
• Good IT skills (Word, Excel; bespoke systems experience is a bonus).

Responsibilities

• Handling customer enquiries via our call management system with accuracy and care.
• Investigating and resolving issues promptly within service guidelines.
• Managing urgent orders, returns, and complaints with empathy and efficiency.
• Liaising with internal departments to ensure smooth communication and service delivery.
• Maintaining customer profiles and proactively managing service changes.

Skills

Excellent communication

Organisational skills

Customer-focused

Team player

IT literacy

Tools

Word

Excel

Bespoke systems

Job description

GXO Logistics, Inc in Maidstone is seeking a Customer Service Advisor to be the first point of contact for NHS Supply Chain customers, delivering high-quality service and support in a fast-paced, team-focused environment.

This full-time, permanent role runs Monday to Friday, 09:00–17:00, with a salary of up to £26,307.24 per year and 25 days leave plus bank holidays. Benefits include a blue-light card, pension, dental insurance, private GP service, life assurance, and access to MyBenefits.