Healthcare Logistics Customer Service Advisor - Make Impact

Movianto; Altofts; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounted gym memberships

33 days annual leave (including bank)

Flexible pay through Wagestream

Life Assurance

Up to 4% Employer Pension Contribution

Access to Simply Health

24/7 GP, physiotherapy and counselling

Cycle to Work scheme

Access to MyRewards

Job summary

Movianto UK is recruiting a Customer Service Advisor to proactively resolve queries from a select portfolio of Key Accounts. You will handle calls and emails, log and investigate issues, and liaise with warehouse teams to identify root causes.

The role prioritises service excellence and accurate data handling. The position runs Monday–Friday, 37.5 hours per week, with benefits including gym discounts, generous leave, pension contributions and health services.

Qualifications

• Experience in customer service, ideally B2B.
• Ability to investigate service failures and identify root causes.
• Strong written and verbal communication skills.
• Professional telephone manner and data entry accuracy.
• Proficient with Microsoft Office and fast typing.
• Ability to work under pressure and meet deadlines.
• Good organisation and attention to detail.

Responsibilities

• Be the initial point of contact for queries by telephone and email.
• Record information accurately on Salesforce CRM and manage cases from start to finish.
• Update clients on investigation status and progress.
• Liaise with Warehouse & Transport to identify root causes of issues.
• Record and process Goods Uplift/Returns and log Adverse Drug Reactions when needed.
• Monitor open cases to ensure resolutions within SLAs.
• Support the Internal Key Account Manager with required information.
• Attend internal/external meetings to discuss customer service issues.
• Identify potential financial loss issues and escalate appropriately.
• Adhere to Movianto UK SOPs and quality procedures.

Skills

Customer service

Investigations

Communication

Telephone etiquette

MS Office

Work under pressure

Organisational skills

Attention to detail

Teamwork

Root cause analysis

Trend analysis

SOP knowledge

Tools

Salesforce CRM

Job description

Movianto UK is recruiting a Customer Service Advisor to proactively resolve queries from a select portfolio of Key Accounts. You will handle calls and emails, log and investigate issues, and liaise with warehouse teams to identify root causes.

The role prioritises service excellence and accurate data handling. The position runs Monday–Friday, 37.5 hours per week, with benefits including gym discounts, generous leave, pension contributions and health services.