Clinic Clerk

Wirral University Teaching Hospital NHS Foundation Trust; Liverpool City Region; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Zusammenfassung

Wirral University Teaching Hospital NHS Foundation Trust is seeking motivated administrators to join the Women's Services team. The roles involve coordinating appointments, managing patient communications, and ensuring a professional, welcoming patient experience throughout their journey.

These positions offer regular face-to-face and telephone contact with patients in a fast-paced environment. Flexible working and consideration for part-time arrangements are available; full-time 37.5 hours per

Qualifikationen

• Excellent communication skills
• Strong organisational abilities
• Customer-focused approach

Aufgaben

• Coordinate clinic appointments and ensure efficient scheduling
• Provide face-to-face and telephone patient support
• Deliver a professional and welcoming service throughout the patient journey

Jobbeschreibung

We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding administrative role. As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring clinics are utilised effectively, appointments are managed efficiently, and patients receive a professional and welcoming service throughout their journey. The successful candidates will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular face-to-face and telephone contact with patients, coordinating appointments within agreed timeframes, and supporting effective communication across the service. This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service. Please refer to the attached Job Description for full details of the role and responsibilities.

Working Pattern

There are three full-time positions available, working 37.5 hours per week over 5 days, Monday to Friday, between the hours of 8:30am and 8:00pm (flexible). We are committed to supporting flexible working, and part-time and job share applications will be considered.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

For further details / informal visits contact: Name: Christine Draycott Job title: Clerical Manager Email address: [e-mail] Telephone number: 0151 678 5111

Christine Draycott

[e-mail]

0151 678 5111 ext 2644