NHS Administrative Services Manager (24/7)

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 42,000 - 54,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an experienced Administrative Manager for the Medicine & Emergency Department. You will oversee day-to-day admin operations, lead reception, admin officers and medical secretaries, and ensure high-quality patient-centred services.

Role requires NHS management experience, strong IT and people management skills, and a commitment to service improvement. This is a 24/7 operational position within the Trust.

Qualifications

• Degree level education in a relevant subject or equivalent experience
• IT qualification such as ECDL or Microsoft Office Specialist qualification (or equivalent experience)
• Educated to GCSE level including GCSE English Language Grade 4 or above or equivalent experience
• A recognised management qualification at certificate level or a commitment to work towards this
• RSA Level 3 or equivalent experience

Responsibilities

• Provide day-to-day operational management of the administrative function within the Medicine & Emergency Department.
• Lead, support and develop a team of reception staff, administrators and medical secretaries covering a 24-hour, 7-day service.
• Ensure appropriate staffing levels are maintained, including management of sickness absence, annual leave, rostering and performance management.
• Monitor and improve administrative processes to ensure efficient patient pathways and high-quality service delivery.
• Work collaboratively with clinical teams, senior managers and corporate services to support departmental objectives.
• Ensure compliance with Trust policies, NHS standards, information governance requirements and national targets.
• Oversee the management of patient administration systems and ensure data quality standards are maintained.
• Support service development initiatives and contribute to quality improvement and transformation projects.
• Produce reports and performance information as required to support operational management.

Skills

Advanced IT skills

Excellent communication

Education

Degree level education

GCSE English

IT qualification (ECDL/ MOS)

Management qualification

Tools

Excel

Word

PowerPoint

Outlook

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an experienced Administrative Manager for the Medicine & Emergency Department. You will oversee day-to-day admin operations, lead reception, admin officers and medical secretaries, and ensure high-quality patient-centred services.

Role requires NHS management experience, strong IT and people management skills, and a commitment to service improvement. This is a 24/7 operational position within the Trust.