NHS Administration Manager - Lead 24/7 Patient Admin

NHS; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an experienced Administrative Manager to lead the Medicine & Emergency Department’s administrative services. You will manage a 24/7 team, develop staff, and ensure processes meet NHS standards to support patient care and operational performance.

This role requires NHS management experience, strong leadership, and a commitment to service improvement and data quality. Interview date 09 October 2026; no agencies please.

Qualifications

• Degree level education or equivalent in a relevant subject.
• GCSE English at C/4 or above or equivalent.
• IT qualification such as ECDL or MOS.
• Management qualification or commitment to work towards this.
• RSA Level 3 or equivalent experience.

Responsibilities

• Provide day-to-day operational management of the administrative function within the Medicine & Emergency Department.
• Lead, support and develop a team of reception staff, administrators and medical secretaries covering a 24-hour, 7-day service.
• Ensure appropriate staffing levels are maintained, including sickness absence, annual leave, rostering and performance management.
• Monitor and improve administrative processes to ensure efficient patient pathways and high-quality service delivery.
• Work collaboratively with clinical teams, senior managers and corporate services to support departmental objectives.
• Ensure compliance with Trust policies, NHS standards, information governance requirements and national targets.
• Oversee the management of patient administration systems and ensure data quality standards are maintained.
• Support service development initiatives and contribute to quality improvement and transformation projects.
• Produce reports and performance information as required to support operational management.

Skills

Advanced IT skills

Excellent communication

Education

Degree level education

GCSE English

IT qualification (ECDL/MOS)

Management qualification

RSA Level 3

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an experienced Administrative Manager to lead the Medicine & Emergency Department’s administrative services. You will manage a 24/7 team, develop staff, and ensure processes meet NHS standards to support patient care and operational performance.

This role requires NHS management experience, strong leadership, and a commitment to service improvement and data quality. Interview date 09 October 2026; no agencies please.