Administration Manager

NHS; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an experienced Administrative Manager to lead the Medicine & Emergency Department’s administrative services. You will manage a 24/7 team, develop staff, and ensure processes meet NHS standards to support patient care and operational performance.

This role requires NHS management experience, strong leadership, and a commitment to service improvement and data quality. Interview date 09 October 2026; no agencies please.

Qualifications

• Degree level education or equivalent in a relevant subject.
• GCSE English at C/4 or above or equivalent.
• IT qualification such as ECDL or MOS.
• Management qualification or commitment to work towards this.
• RSA Level 3 or equivalent experience.

Responsibilities

• Provide day-to-day operational management of the administrative function within the Medicine & Emergency Department.
• Lead, support and develop a team of reception staff, administrators and medical secretaries covering a 24-hour, 7-day service.
• Ensure appropriate staffing levels are maintained, including sickness absence, annual leave, rostering and performance management.
• Monitor and improve administrative processes to ensure efficient patient pathways and high-quality service delivery.
• Work collaboratively with clinical teams, senior managers and corporate services to support departmental objectives.
• Ensure compliance with Trust policies, NHS standards, information governance requirements and national targets.
• Oversee the management of patient administration systems and ensure data quality standards are maintained.
• Support service development initiatives and contribute to quality improvement and transformation projects.
• Produce reports and performance information as required to support operational management.

Skills

Advanced IT skills

Excellent communication

Education

Degree level education

GCSE English

IT qualification (ECDL/MOS)

Management qualification

RSA Level 3

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Administration Manager

The closing date is 27 September 2026

An exciting opportunity has arisen for an experienced and motivated Administrative Manager to join the Medicine & Emergency Department team. This key role is responsible for the day-to-day management of the department's administrative services, ensuring the efficient delivery of a high-quality service that supports patient care and operational performance.

The successful candidate will lead and manage a team of reception staff, administrative officers and medical secretaries, providing effective leadership across a 24/7 service. You will work closely with clinical and operational colleagues to ensure that administrative processes are delivered efficiently, accurately and in line with Trust policies and NHS standards.

This is an excellent opportunity for an individual with proven NHS management experience who is passionate about service improvement, staff development and delivering exceptional patient-focused services.

• Interview Date 09 October 2026

NO AGENCIES PLEASE

Main duties of the job

• Provide day-to-day operational management of the administrative function within the Medicine & Emergency Department.
• Lead, support and develop a team of reception staff, administrators and medical secretaries covering a 24-hour, 7-day service.
• Ensure appropriate staffing levels are maintained, including management of sickness absence, annual leave, rostering and performance management.
• Monitor and improve administrative processes to ensure efficient patient pathways and high-quality service delivery.
• Work collaboratively with clinical teams, senior managers and corporate services to support departmental objectives.
• Ensure compliance with Trust policies, NHS standards, information governance requirements and national targets.
• Oversee the management of patient administration systems and ensure data quality standards are maintained.
• Support service development initiatives and contribute to quality improvement and transformation projects.
• Produce reports and performance information as required to support operational management.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• To be responsible for the day to day management of an efficient, effective and comprehensive secretarial and administrative support to the Directorate.
• To lead, coordinate and manage the A&C teams within budget constraints i.e. Medicine & Emergency Department.
• To manage A&C recruitment, induction, probation, appraisal, disciplinary, training and personal development.
• To ensure that the A&C function meets national and local targets including waiting time targets
• Responsible for data quality associated with the administrative function of the Directorate
• Responsible for A&C issues associated with all front of house / reception and areas
• To assist the Management in the collection, collation and presentation of information pertaining to all aspects of the service.
• To manage the design, implementation, monitoring and communication of service improvements and suggest new ways of working to improve efficiency and realise cost improvement targets.
• To ensure that Trust and Directorate objectives, policies and directives are communicated and implemented in a timely and appropriate manner to the A&C staff.

Person Specification

Knowledge

• oKnowledge of human resource management and an appreciation of the necessity to gain knowledge of Trust HR policy and procedures
• oA good understanding of the cancer environment associated with national and local standards and legislation
• oKnowledge and understanding of managing a Medical Records Department
• oKnowledge of the legal requirements relating to the retention of medical records
• oKnowledge of the legal requirements relating to patient records including the Data Protection and Access to Health Records Act
• oKnowledge of relevant Trust IT e.g. eRecord, PAS, case note tracking systems etc
• oKnowledge of the NHS and Trust complaints procedures
• oKnowledge of NHS National Policies and Initiatives including Department of Health Waiting Time targets
• oKnowledge of the Directorate
• oKnowledge of medical terminology/ extensive previous experience as a senior medical secretary

Skills

• oAdvanced IT skills to include Excel, Word, PowerPoint and Outlook
• oExcellent communication skills, able to converse fluently, logically and confidently with multi disciplinary personnel both internal and external to the Trust, and in difficult, sensitive and contentious situations

Experience

• oMust possess significant previous experience ideally in the NHS at management or senior administrator/ secretary/ supervisor level

Qualifications

• oDegree level education in a relevant subject or equivalent experience
• oEducated to GCSE level including GCSE English Language Grade 4 or above or equivalent experience
• oAn IT qualification such as ECDL or Microsoft Office Specialist qualification (or equivalent experience)
• oA recognised management qualification at certificate level or a commitment to work towards this
• oRSA Level 3 or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust