NHS Administrative Officer – Older People’s Services

CNTW Community Interest Company; Newcastle upon Tyne; Remote; GBP 23,000 - 28,000; Full time

Job summary

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust is seeking an Administration Officer to support Older People’s Services at St Nicholas Hospital, Gosforth, Newcastle upon Tyne. The role is full-time, 37.5 hours per week, with duties spanning referrals, patient records, diary management, letters, and meeting minutes.

Applicants should have strong MS Office skills and experience in a busy clinical environment, with a focus on confidentiality and excellent customer service.

Qualifications

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Responsibilities

• Processing referrals into the service and maintaining an electronic patient record system
• Maintaining spreadsheets, diary management, typing clinical letters and reports
• Minuting meetings and other general office duties
• Demonstrating high level organisational skills and excellent communication
• Providing a positive patient experience and team support

Skills

Excellent communication

Minute taking

Organisational skills

Team player

Education

Word-processing Level 3

Audio Typing qualification

O-Level/GCSE

NVQ Level 3 in Customer Care

Tools

Word

Outlook

Excel

RiO

Job description

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust is seeking an Administration Officer to support Older People’s Services at St Nicholas Hospital, Gosforth, Newcastle upon Tyne. The role is full-time, 37.5 hours per week, with duties spanning referrals, patient records, diary management, letters, and meeting minutes.

Applicants should have strong MS Office skills and experience in a busy clinical environment, with a focus on confidentiality and excellent customer service.