NHS Admin & Referrals Coordinator – Part-Time

Spire Healthcare Limited; Birmingham; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

35 days annual leave incl. bank hols

Pension scheme (employer and employee)

Spire for you rewards platform

Private medical insurance

Life assurance

Job summary

Spire Parkway Hospital in Solihull, Birmingham, is seeking an NHS Coordinator to join its busy administration team on a permanent, part-time basis (22.5 hours per week). You will support the NHS department by handling referrals, patient bookings and enquiries.

The role requires previous administration experience, strong customer service and a confident telephone manner, with a focus on accurate records and timely communications.

Qualifications

• Previous administration experience is essential.
• Healthcare experience would be beneficial but is not essential.
• Strong customer service and communication skills.
• Confident telephone manner and good attention to detail.

Responsibilities

• Providing excellent customer service and patient care
• Booking NHS patients into the hospital and managing referrals
• Liaising closely with the NHS team and wider hospital departments
• Monitoring appointment outcomes and breaches
• Handling patient queries over the phone and via email

Skills

Administration

Customer service

Job description

Spire Parkway Hospital in Solihull, Birmingham, is seeking an NHS Coordinator to join its busy administration team on a permanent, part-time basis (22.5 hours per week). You will support the NHS department by handling referrals, patient bookings and enquiries.

The role requires previous administration experience, strong customer service and a confident telephone manner, with a focus on accurate records and timely communications.