Administration Assistant (NHS)

Confidential; Norwich; On-site; GBP 21,000 - 24,000; Full time

Job summary

Confidential is seeking an NHS Referrals Administrator to join a busy team in Norwich. The role focuses on clearing referral backlogs, updating records, and printing letters for dispatch, with no telephone work and full training provided.

The position is office-based, Monday to Friday 9am–5pm, temporary until 31 March 2027, with DBS and NHS screening required before starting.

Qualifications

• Experience as an administrator in health or NHS settings.
• Ability to manage confidential information with discretion.
• Attention to detail and accuracy in record-keeping.
• Willingness to undertake DBS and NHS screening.
• Ability to work in a busy, team-based environment.

Responsibilities

• Process referral backlogs and update records.
• Create and proofread outcome letters from templates.
• Upload correspondence to SystmOne, ERS and service portals.
• Close referrals and maintain accurate records.
• Liaise with clinicians for clarification.
• Print and send letters.

Skills

Hardworking

Attention to detail

Conscientious

Confidentiality

Healthcare environment

Resilience

Tools

SystmOne

Smartcard access

Job description

NHS Referrals Administrator (Band 3) - Temporary to 31st March 20027

Based Norwich, NR2

Monday to Friday, 9am to 5pm (30-minute lunch)

Temporary until 31 March 2027

100% Office Based

We are seeking a dedicated and organised Administrator to join a busy and friendly team, which provides advice, support and access to a range of health and wellbeing services, including mental health support.

The team requires additional support to help clear a backlog of referrals and waiting lists.

Key Duties

• Processing referral backlogs and updating records
• Creating and proofreading outcome letters from templates
• Uploading correspondence to SystmOne, ERS and service portals
• Closing referrals and maintaining accurate records
• Liaising with clinicians where clarification is required
• Printing and preparing letters for posting

Please note: This is an administrative role only and does not involve answering telephones.

Full Training Provided

Training will be given on:

• SystmOne
• Smartcard access
• Internal systems and processes

We're Looking For Someone Who Is:

• Hardworking and reliable
• Thorough with excellent attention to detail
• Conscientious and organised
• Able to handle confidential information appropriately
• Comfortable working within a healthcare environment
• Resilient when exposed to sensitive mental health and wellbeing information

This is a fantastic opportunity for an experienced administrator looking to support an important NHS service while working within a friendly and diverse team.

Please note successful applicants will need to undertake a DBS and NHS Screening prior to commencing.