Administration Assistant (NHS)

Reed; Norwich; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Norwich is seeking an experienced administrator to join a busy team supporting the referrals service. The role focuses on processing referral backlogs, updating records, and creating outcome letters from templates in a healthcare setting.

Based in an office, you will upload correspondence to patient records systems, liaise with clinicians for clarifications, and ensure accurate, confidential handling of information. Full training will be provided, including SystmOne usage.

Responsibilities

• Processing referral backlogs and updating records
• Creating and proofreading outcome letters from templates
• Uploading correspondence to SystmOne, ERS and service portals
• Closing referrals and maintaining accurate records
• Liaising with clinicians where clarification is required
• Printing and preparing letters for posting

Job description

NHS Referrals Administrator (Band 3) - Temporary to 31st March 20027

Based Norwich, NR2

Monday to Friday, 9am to 5pm (30-minute lunch)

Temporary until 31 March 20027

100% Office Based

We are seeking a dedicated and organised Administrator to join a busy and friendly team, which provides advice, support and access to a range of health and wellbeing services, including mental health support.

The team requires additional support to help clear a backlog of referrals and waiting lists.

Key Duties

• Processing referral backlogs and updating records
• Creating and proofreading outcome letters from templates
• Uploading correspondence to SystmOne, ERS and service portals
• Closing referrals and maintaining accurate records
• Liaising with clinicians where clarification is required
• Printing and preparing letters for posting

Please note: This is an administrative role only and does not involve answering telephones.

Full Training Provided

Training will be given on:

• SystmOne
• Smartcard access
• Internal systems and processes

We're Looking For Someone Who Is:

Hardworking and reliable

Thorough with excellent attention to detail

Conscientious and organised

Able to handle confidential information appropriately

Comfortable working within a healthcare environment

Resilient when exposed to sensitive mental health and wellbeing information

This is a fantastic opportunity for an experienced administrator looking to support an important NHS service while working within a friendly and diverse team.

Please note successful applicants will need to undertake a DBS and NHS Screening prior to commencing.