NHS Admin & Helpdesk Support - Estates

Midlands Partnership NHS Foundation Trust; Stafford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust is seeking an Admin Support professional to provide comprehensive administrative support to the Directorate of Estates and Facilities management, including helpdesk duties, data input, and invoice processing.

The role involves working within the wider Support Services Team and may require duties in other areas of the Administration Department as needed to support the service. The closing date is 20 October 2026.

Qualifications

• Possess relevant qualification i.e. NVQ Level 3, City and Guilds Certificate or RSAIII or demonstrate proven practical knowledge through experience
• Possess a recognised typing qualification i.e. RSA III or equivalent
• Experience of working in a similar role or discipline
• Experience of liaising with customers and clients by telephone
• Experience of using in-house information systems
• Experience of working in the NHS

Responsibilities

• Provide an effective and efficient Helpdesk service with duties to include logging of incoming maintenance / minor new works requests on the asset management system, issue job numbers to callers and undertaking follow up action as required
• Data inputting and monitoring of work streams, following local processes and procedures
• Monitor own and generic mailboxes associated to your workstream and take appropriate action
• Place order requisitions as per instructions received from Supervisor/Manager
• Input invoice costs and information into the asset management system against the relevant work order
• Responsible for carrying out necessary internal procedural checks to ensure accurate receipting and processing of invoices
• Receipting of orders following delivery, scanning delivery note/service report and upload into the asset management and finance system
• Monitor personal invoice workbench daily, ensuring the process is completed in a timely manner
• Direct and guide other members of the Administration Team as assistance is required
• Provide confidential and efficient word processing service

Skills

Typing

Telephone skills

Data entry

Office software

Record keeping

Education

NVQ Level 3 / City & Guilds / RSA III

Typing qualification RSA III or equivalent

Tools

Asset management system

MS Office

Job description

Midlands Partnership NHS Foundation Trust is seeking an Admin Support professional to provide comprehensive administrative support to the Directorate of Estates and Facilities management, including helpdesk duties, data input, and invoice processing.

The role involves working within the wider Support Services Team and may require duties in other areas of the Administration Department as needed to support the service. The closing date is 20 October 2026.