Admin Support

Midlands Partnership NHS Foundation Trust; Stafford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust is seeking an Admin Support professional to provide comprehensive administrative support to the Directorate of Estates and Facilities management, including helpdesk duties, data input, and invoice processing.

The role involves working within the wider Support Services Team and may require duties in other areas of the Administration Department as needed to support the service. The closing date is 20 October 2026.

Qualifications

• Possess relevant qualification i.e. NVQ Level 3, City and Guilds Certificate or RSAIII or demonstrate proven practical knowledge through experience
• Possess a recognised typing qualification i.e. RSA III or equivalent
• Experience of working in a similar role or discipline
• Experience of liaising with customers and clients by telephone
• Experience of using in-house information systems
• Experience of working in the NHS

Responsibilities

• Provide an effective and efficient Helpdesk service with duties to include logging of incoming maintenance / minor new works requests on the asset management system, issue job numbers to callers and undertaking follow up action as required
• Data inputting and monitoring of work streams, following local processes and procedures
• Monitor own and generic mailboxes associated to your workstream and take appropriate action
• Place order requisitions as per instructions received from Supervisor/Manager
• Input invoice costs and information into the asset management system against the relevant work order
• Responsible for carrying out necessary internal procedural checks to ensure accurate receipting and processing of invoices
• Receipting of orders following delivery, scanning delivery note/service report and upload into the asset management and finance system
• Monitor personal invoice workbench daily, ensuring the process is completed in a timely manner
• Direct and guide other members of the Administration Team as assistance is required
• Provide confidential and efficient word processing service

Skills

Typing

Telephone skills

Data entry

Office software

Record keeping

Education

NVQ Level 3 / City & Guilds / RSA III

Typing qualification RSA III or equivalent

Tools

Asset management system

MS Office

Job description

Midlands Partnership NHS Foundation Trust

Admin Support

The closing date is 20 October 2026

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

The post holder's main duties will be to provide administrative support to the Directorate of Estates and Facilities management team covering a wide range of services.

The post holder will be expected to work as part of the wider Support Services Team including Helpdesk, Admin and Reception, providing an integrated and flexible service. As such they will be required to undertake duties within other areas of the Administration Department when the needs of the service demand it.

Main duties of the job

• Provide an effective and efficient Helpdesk service with duties to include logging of incoming maintenance / minor new works requests on the asset management system, issue job numbers to callers and undertaking follow up action as required.
• Data inputting and monitoring of work streams (see workstream responsibilities spreadsheet for allocated duties), following local processes and procedures.
• Monitor own and generic mailboxes associated to your workstream and take appropriate action.
• Place order requisitions as per instructions received from Supervisor/Manager.
• Input invoice costs and information into the asset management system against the relevant work order.
• Responsible for carrying out necessary internal procedural checks to ensure accurate receipting and processing of invoices, presenting for authorisation and processing. Any differentials to be clarified with supplier/client/manager.
• Receipting of orders following delivery, scanning delivery note/service report and upload into the asset management and finance system.
• Monitor personal invoice workbench daily, ensuring the process is completed in a timely manner.
• Direct and guide other members of the Administration Team as assistance is required.
• Provide confidential and efficient word processing service.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may close this vacancy early if we receive a high volume of applications

Please note: If you use Artificial Intelligence (AI) as part of your application, we encourage you to review the Trust's guidance on the use of AI within the recruitment process. Further information can be found on Join Us :: Midlands Partnership University NHS Foundation Trust or www.mpft.nhs.uk/joinus

Job responsibilities

To learn more about this varied and interesting role please see the full job description and person specification.

Person Specification

QUALIFICATIONS & TRAINING

• Possess relevant qualification i.e. NVQ Level 3, City and Guilds Certificate or RSAIII in discipline or be able to demonstrate proven practical knowledge through experience
• Possess a recognised typing qualification i.e. RSA III or equivalent

QUALIFICATIONS & TRAINING

• Experience of working in a similar role or discipline

EXPERIENCE

• Experience of liaising with customers and clients by telephone
• Experience of using in-house information systems
• Experience of working in the NHS

SKILLS, KNOWLEDGE & ABILITIES

• Ability to work on a diverse range of duties and tasks in a busy and challenging office environment
• Computer literate and proficient in the use of computer packages
• Knowledge of office procedures
• Maintain accurate, accessible records both hard copies and computer based
• Ability to present concise and relevant information
• Ability to take fast and accurate notes and dictation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust