Facilities Admin Officer: Parking, Accommodation & Helpdesk

Somerset NHS Foundation Trust; Yeovil; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development

Blue Light Card discounts

Job summary

Somerset NHS Foundation Trust is seeking an Estates and Facilities Administrative Support Officer to provide comprehensive admin support for the Estates and Facilities Office, especially the Car Parking and Accommodation services. The role acts as a central contact for staff, visitors, contractors and external stakeholders, ensuring smooth day-to-day delivery and accurate records.

Working within the EFM Team, you’ll handle helpdesk tasks, maintain systems, input data, and assist with payments

Qualifications

• Proactive and organised individual who can manage a varied workload. Prioritises competing demands and maintains accurate records while delivering a high standard of customer service.

Responsibilities

• Answer car park intercom, assist customers during office hours.
• Ensure ParkingEye white list is accurate and up-to-date.
• Respond to queries from staff on parking by email, telephone or face-to-face.
• Answer EFM Helpdesk, add maintenance tasks to First FM, or forward queries as appropriate.
• Sign-in contractors, ensure keys issued, permits issued and parking actioned on ParkingEye.
• Provide administrative support within the EFM Team.
• Provide training to others within the EFM team.
• Book accommodation and take payments using PayPal.
• Greet contractors and manage signing in/out procedures and key distribution.
• Print Trust ID Badges and issue to staff following procedures.

Job description

Somerset NHS Foundation Trust is seeking an Estates and Facilities Administrative Support Officer to provide comprehensive admin support for the Estates and Facilities Office, especially the Car Parking and Accommodation services. The role acts as a central contact for staff, visitors, contractors and external stakeholders, ensuring smooth day-to-day delivery and accurate records.

Working within the EFM Team, you’ll handle helpdesk tasks, maintain systems, input data, and assist with payments