Integrated Care Call Handler (111 & 999) - Training Path

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

NHS pension

27 days holiday

Development opportunities

Salary sacrifice schemes

Occupational health

Wellbeing hub

NHS discounts

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking a Dual Role Integrated Care Call Handler (Band 3) in Crawley. The role blends 111 and 999 call handling with comprehensive training, offering progression within an integrated urgent care service.

Successful applicants will train and work across both services to support demand and patient care. The post emphasizes compassionate communication, clinical triage and adaptability to changing needs, with a commitment to ongoing

Qualifications

• Excellent communication and listening skills.
• Calm under pressure in challenging situations.
• Commitment to delivering outstanding patient care.

Responsibilities

• Handle both 111 and 999 calls using NHS Pathways.
• Assess caller needs and identify appropriate response.
• Provide clear, compassionate and professional support.
• Deliver life-saving instructions where required.
• Signpost patients to appropriate services and pathways.
• Support safe, effective and patient-centred care.
• Work across both services as part of an integrated team.

Skills

Excellent communication

Calm under pressure

Patient-centred care

Adaptability

Willingness to learn

Job description

South East Coast Ambulance Service NHS Foundation Trust is seeking a Dual Role Integrated Care Call Handler (Band 3) in Crawley. The role blends 111 and 999 call handling with comprehensive training, offering progression within an integrated urgent care service.

Successful applicants will train and work across both services to support demand and patient care. The post emphasizes compassionate communication, clinical triage and adaptability to changing needs, with a commitment to ongoing