NHS 111 Health Advisor - Calm, Compassionate Call Support

South Central Ambulance Service Nhs Foundation Trust; Winchester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

NHS pension

Discounts (retail, travel, leisure)

Free parking

Employee Assistance Programme

Full-time & part-time shifts available

NHS benefits package

Job summary

South Central Ambulance Service NHS Foundation Trust is hiring an NHS 111 Health Advisor in Otterbourne. You will handle calls ranging from routine concerns to emergencies, guiding and calming callers with empathy and clear communication. No medical experience required; full training and NHS benefits included.

Based in Otterbourne, this role is office-based with no remote work. Applicants must be 18+ and have the right to work in the UK, with opportunities for full-time or part-time shifts and

Qualifications

• Essential: Good all-round education (2 GCSEs grade 4+ or equivalent).
• Desirable: NHS Pathways Trained; NVQ 2/3 Customer Services.

Responsibilities

• Handle a variety of calls from everyday health concerns to emergencies.
• Guide and support callers with calm, confident communication.
• Balance assertiveness with empathy while gathering information.
• Work in an office-based NHS 111 team in Otterbourne; no remote work.
• Participate in recruitment steps: application, assessment, interview.

Skills

Compassion

Confidence

Clear communication

Resilience

Help others

Education

GCSEs grade 4+

Equivalent experience

Job description

South Central Ambulance Service NHS Foundation Trust is hiring an NHS 111 Health Advisor in Otterbourne. You will handle calls ranging from routine concerns to emergencies, guiding and calming callers with empathy and clear communication. No medical experience required; full training and NHS benefits included.

Based in Otterbourne, this role is office-based with no remote work. Applicants must be 18+ and have the right to work in the UK, with opportunities for full-time or part-time shifts and