NHS 111 Clinical Advisor - Hybrid Working

The Methodist Church in Britain; Nacton; Híbrido; GBP 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Pension scheme

Cycle to work

Retail discounts

Employee assistance programme

Golden Hello bonus for Pathways Trains

Ongoing development opportunities

Guaranteed regular breaks

Descripción de la vacante

Practice Plus Group is recruiting a Clinical Advisor for the NHS 111 service. The role features hybrid working with mandatory on-site attendance of 24 hours per month and a four-week training period. You must be a registered nurse or paramedic with HCPC/NMC registration and pass the training.

The role involves triaging calls via NHS Pathways, making clinical decisions, and providing home care advice within a multidisciplinary team. Progression toward Pathways accreditation is supported.

Formación

• Registered Nurse or Paramedic with current registration.
• Two years' post-registration experience in adult care.
• Experience in triage or telephone advice.

Responsabilidades

• Triage telephone calls from patients using the NHS Pathways system.
• Make clinical decisions on the most appropriate action for each caller.
• Assess callers with a wide spectrum of clinical conditions.

Conocimientos

Clinical decision making

Patient communication

Independent working

Triage

Educación

Registered Nurse or Paramedic

Herramientas

NHS Pathways

Electronic health records

Descripción del empleo

This Clinical Advisor post sits within the NHS 111 service run by Practice Plus Group, with hybrid working. It centres on telephone triage using NHS Pathways, with clinical judgement deciding the next step and home care advice. Homeworking is considered only for advisors with six months' acceptable performance, and everyone must still attend site for 24 hours a month. Registration as a nurse or paramedic is required, and four weeks of training must be passed first.

What the job involves

• Triage telephone calls from patients using the NHS Pathways system
• Make clinical decisions on the most appropriate action for each caller
• Assess callers with a wide spectrum of clinical conditions
• Give home care advice and refer callers on to further care when appropriate
• Use the computer-based clinical decision system to support advice given
• Work as part of a multidisciplinary team within the service
• Complete training, assessments and call audits, then receive support towards sign-off as an accredited Pathways Health Advisor
• Attend the local site at least 24 hours a month to support Health Advisors
• Maintain a minimum productivity of 3.8 cases per hour if working from home
• Demonstrate a commitment to high-quality service and continuing professional development

What’s required

Qualifications

• Registered Nurse or Paramedic

Registration & licences

• NMC registration (nurse) or HCPC registration (paramedic)

Experience

• Significant post-registration training or consolidation
• Two years' recent experience in adult acute or primary/community care
• Triage or telephone advice experience
• Experience of working independently

Skills & knowledge

• Clinical decision making with critical thinking
• Strong understanding of patient management in primary or secondary care
• Excellent listening and communication skills
• Good IT and keyboard skills

Nice to have

• Fully qualified Pathways Advisor
• Completion of Core Module 1 and Clinical Modules 1 and 2
• Up to date with all mandatory training
• PACCs trained

What’s offered

• 25 days annual leave rising to 28 with service, plus bank holidays
• Company pension scheme and life assurance
• Cycle to work scheme
• Retail discounts
• Employee assistance programme for you and your family
• Golden Hello bonus for Pathways Trained CAs
• Ongoing development opportunities
• Guaranteed regular breaks