NHS 111 Clinical Advisor - Chesterfield

The Methodist Church in Britain; Chesterfield; On-site; GBP 40,000 - 50,000; Full time

Job summary

DHU 111 (East Midlands) is recruiting a clinical advisor for the NHS 111 telephone service. The role involves assessing callers using NHS Pathways, advising self-care, and referring to appropriate care pathways, with duties including coaching health advisors and maintaining records.

Applicants must hold NMC adult registration or be a registered pharmacist/paramedic, with at least two years post-registration experience, and be available for evenings, weekends and bank holidays.

Qualifications

• NMC registration (adult) or equivalent pharmacist/paramedic status.
• Minimum two years post-registration clinical experience.
• Experience in independent practice and multi-disciplinary teams.

Responsibilities

• Assess callers by telephone using NHS Pathways and other clinical decision support.
• Provide evidence-based self-care advice and appropriate referrals.
• Negotiate action plans with patients and empower informed decisions.
• Offer clinical guidance to health advisors and colleagues on the advice line.
• Keep accurate patient records and manage calls professionally.
• Identify safeguarding concerns and report to the relevant agencies.
• Engage in clinical governance, quality improvement, and Datix reporting.
• Complete NHS Pathways training and mentor others through coaching.
• Maintain registration and ongoing professional development.
• Participate in supervision, performance reviews and mandatory training.
• Communicate with DHU staff and external agencies while protecting data.
• Escalate unresolved issues to the manager before leaving shift.

Skills

Advanced communication

Negotiation skills

Clinical decision-making

Autonomous working

Education

NMC registration (adult) or pharmacist/paramedic status

Job description

This clinical advisor post sits within the NHS 111 telephone service run by DHU 111 (East Midlands) CIC. The role centres on assessing callers with a wide range of clinical conditions using NHS Pathways, advising them on self-care and referring them onward when needed. Post-holders work within a multi-disciplinary team and must be available for evenings, weekends and bank holidays, with a duty to support and coach health advisors. Fit depends on adult NMC registration, pharmacist or paramedic status and at least two years' post-registration clinical experience.

What the job involves

• Assess callers of all ages by telephone using NHS Pathways and other clinical decision support, including front-ending calls and clinical validation
• Give evidence-based advice, promote self-care and direct patients across primary, secondary, community, tertiary and emergency care
• Negotiate and agree a course of action with patients, empowering callers to make decisions about their health
• Provide clinical guidance to health advisors and other colleagues on the advice line
• Keep accurate patient records and manage calls in a controlled, professional and compassionate manner
• Recognise adult and child safeguarding concerns and report them to the necessary agencies
• Take part in clinical governance and quality improvement, follow policies and protocols, and raise incidents on Datix
• Complete NHS Pathways training, maintain competence against the framework, and complete the NHS Pathways coaching course to mentor others
• Maintain NMC or equivalent registration, continuing professional development and up-to-date clinical knowledge
• Take part in clinical and reflective supervision, performance reviews, mandatory training and service development
• Communicate with DHU staff and external agencies while keeping information confidential under IG and data protection rules
• Escalate outstanding issues to the appropriate manager before going off duty

Qualifications

• Sub-part 1 NMC registration, adult branch, or registered pharmacist or registered paramedic

Experience

• Minimum two years' post-registration clinical experience
• Experience of working independently
• Experience of working within multi-professional or multi-agency teams
• Broad clinical knowledge and experience, including recent acute or primary care

Skills & knowledge

• Advanced communication and negotiation skills
• Strong clinical decision-making and critical thinking
• Able to work autonomously under pressure while managing competing priorities

Other

• Evidence of continuous training, learning and professional development
• Flexibility to work evenings, weekends and bank holidays

Nice to have

• Recognised minor illness and injuries certificate
• Mentor or coaching qualification
• Nurse triage or telephone advice experience and competence
• Experience of working within primary care