Nhs 111 Health Advisor - Chesterfield

Dhu Health Care Cic; Chesterfield; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

NHS pension scheme

Continuous service recognition

Westfield Health Membership

On-going professional development

Smart Casual Work Attire

Free tea and coffee

Free parking

Job summary

DHU Healthcare is recruiting NHS 111 Health Advisors (Call Handlers) in Chesterfield. You will use the NHS 111 Pathways system to handle a range of calls from prescription requests to escalations to Clinical Advisors, with ambulance dispatch in emergencies.

This role demands empathy, accuracy, and a calm, systematic approach, backed by strong customer service skills and a passion for safe patient care. Training is provided and shifts include 4 days on/off with full-time/part-time options.

Qualifications

• Previous experience within Customer Service
• Possess excellent communication skills and telephone manner
• Work quickly and accurately under pressure
• Demonstrate a caring and professional attitude at all times
• Be motivated, passionate, positive, resilient and determined to provide the best care
• Excellent attention to detail

Responsibilities

• Use the NHS 111 Pathways system to handle a wide variety of calls
• Manage requests from ordering prescriptions to escalating to a Clinical Advisor
• In serious cases dispatch an ambulance when required
• Provide safe and effective patient care with empathy and a calm, systematic approach

Skills

Customer service experience

Communication skills

Telephone manner

Attention to detail

Job description

NHS 111 Health Advisor (Call Handler)

Company: DHU Healthcare

Location: Chesterfield

Contract: Full-Time / Part-Time

DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract in the West Midlands; this is a fabulous opportunity to join our CQC Outstanding award winning team!

About us:

DHU Healthcare is a not-for-profit company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111.

We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire, West Midlands & Oldbury, a population totalling around ten million.

A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.

We Value our Health Advisors and as a thank you for joining our DHU work family, we are offering you a Welcome Award of up to £2200!*

Job summary:

We are looking for professional, resilient individuals who want to make a difference!

Using the NHS 111 Pathways system, you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or in more serious cases you will dispatch an ambulance.

This opportunity is a challenging, fast paced role that requires great attention to detail, empathy and a calm systematic approach. You will be passionate about providing safe and effective care for our patients and Healthcare professionals.

If you have excellent customer service skills, with a passion for delivering expert patient care we would like to hear from you!

Person Specification:

• Previous experience within Customer Service
• Possess excellent communication skills and telephone manner
• Work quickly and accurately under pressure
• Demonstrate a caring and professional attitude at all times
• Be motivated, passionate, positive, resilient and determined to provide the best care
• Excellent attention to detail

Additional Info:

• We offer a variety of shift patterns including 4 days on and 4 days off ranging from 15 to 37.5 hours per week.
• We provide a comprehensive 6 weeks Pathways training course for all our Health Advisors.

About us:

At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development!

Benefits Package:

• NHS pension scheme
• NHS continuous service recognition (for holiday and sickness entitlements)
• Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care)
• Opportunities for on-going professional development
• Smart Casual Work Attire
• Free tea and coffee
• Free parking!

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.