NHS 111 Clinical Advisor - Oldbury

The Methodist Church in Britain; Oldbury; On-site; GBP 32,000 - 46,000; Full time

Job summary

NHS DHU 111 East Midlands CIC is seeking a Clinical Advisor to join the NHS 111 service. You will assess callers using NHS Pathways, provide self-care advice and refer to appropriate care settings.

The role works within a multidisciplinary team and supports Health Advisors with clinical guidance. Applicants must be registered with the NMC in adult practice or be a registered pharmacist or paramedic, with at least two years post-registration clinical experience.

Qualifications

• NMC registration in adult branch or registered pharmacist/paramedic.
• Two years post-registration clinical experience.
• Mentor or coaching qualification preferred.

Responsibilities

• Triage and validate calls using NHS Pathways.
• Provide evidence-based advice and direct callers to appropriate care.
• Provide clinical guidance to Health Advisors.
• Maintain accurate patient records.
• Support quality standards and NHS 111 performance.
• Participate in governance, quality improvement and Datix reporting.
• Recognise safeguarding concerns and report them.
• Participate in supervision, reviews and training.
• Mentor Health Advisors and complete Pathways coaching course.
• Maintain professional registration and CPD.

Skills

Clinical decision-making

Advanced communication

Negotiation skills

Prioritisation

CPD/continuous learning

Education

NMC registration (adult)

Minor illness and injuries certificate

Mentor/Coaching qualification

Job description

A clinical advisor post within the NHS 111 service run by DHU 111 (East Midlands) CIC, taking telephone calls from patients of all ages. The role centres on assessing callers with a wide range of clinical conditions using NHS Pathways, giving advice on self-care and referring them on to appropriate care. The work sits within a multi-disciplinary team and includes supporting Health Advisors, with flexible hours covering evenings, weekends and bank holidays. Applicants must be registered with the NMC as an adult nurse, or be a registered pharmacist or paramedic, with at least two years' post-registration clinical experience.

What the job involves

• Triage, assess and clinically validate calls from patients of all ages using NHS Pathways or other clinical decision support
• Give evidence-based advice, promote self-care and direct callers to suitable care across primary, secondary, community and emergency settings
• Provide clinical guidance to Health Advisors and other staff via the clinical advice line
• Negotiate and agree the appropriate course of action with patients
• Maintain accurate patient care records
• Support quality standards and performance levels for the NHS 111 service
• Take part in clinical governance, quality improvement and research and development, including raising incidents on Datix
• Recognise adult and child safeguarding concerns and report them to the appropriate agencies
• Take part in clinical supervision, performance reviews and mandatory training
• Mentor and coach Clinical Advisors and Health Advisors, including completing the NHS Pathways coaching course
• Maintain professional registration, clinical competence and continuing professional development
• Complete NHS Pathways training and maintain competence against the competency framework

What’s required

Qualifications

• NMC registration at sub-part 1 level, adult branch, or registered pharmacist or paramedic
• Recognised minor illness and injuries certificate
• Mentor or coaching qualification

Experience

• Minimum two years' post-registration clinical experience in a clinical setting
• Broad clinical knowledge and experience, including recent acute and/or primary care
• Experience of working independently
• Experience of working within multi-professional or multi-agency teams
• Nurse triage or telephone advice experience and competence
• Experience of working within primary care

Skills & knowledge

• Strong clinical decision-making and critical thinking under pressure
• Advanced communication and negotiation skills
• Ability to manage competing priorities autonomously under pressure
• Evidence of continuous training, learning and development

Other

• Flexibility to work evenings, weekends and bank holidays