NHS 111 Call Handler — Signpost & Growth (Training)

The Methodist Church in Britain; Peterborough; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Free 6-week training

Rotating shifts 7am–11pm

Career development opportunities

Supportive team environment

Zusammenfassung

The Methodist Church in Britain is seeking an NHS 111 call handler at its Peterborough Contact Centre. You will triage urgent and non-urgent calls, provide essential medical advice, and direct patients to the right service using NHS Pathways. Training is full-time for six weeks, with rota shifts from 7am to 11pm across seven days.

Right to work in the UK without sponsorship is required. Successful candidates will be based in Peterborough and undergo DBS checks if applicable.

Qualifikationen

• Customer service experience required.
• Able to commit to 6 weeks' full-time training, 9am–5pm.
• Right to work in the UK without sponsorship.
• Enhanced DBS check with Barred Lists checks for regulated activity.

Aufgaben

• Handle urgent and non-urgent medical calls and provide essential medical advice.
• Assess patients' conditions using NHS Pathways.
• Direct patients to appropriate healthcare professional or service.
• Use advanced listening and probing skills to ensure clear advice and signposting.

Kenntnisse

Customer service

Tools

NHS Pathways

Jobbeschreibung

The Methodist Church in Britain is seeking an NHS 111 call handler at its Peterborough Contact Centre. You will triage urgent and non-urgent calls, provide essential medical advice, and direct patients to the right service using NHS Pathways. Training is full-time for six weeks, with rota shifts from 7am to 11pm across seven days.

Right to work in the UK without sponsorship is required. Successful candidates will be based in Peterborough and undergo DBS checks if applicable.