NHS 111 Call Handler-Bedford

The Methodist Church in Britain; Bedford; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

Discount Hub access

Fully funded six-week training

Wellbeing support

Job summary

The Methodist Church in Britain is recruiting an NHS 111 call handler to support patient triage and guidance. You will answer calls, work under the direction of healthcare professionals, and rotate shifts from 7am to 11pm, seven days a week.

A six-week full-time training programme, Monday to Friday, 9am to 5pm, prepares you for duties including reassurance and urgent guidance. Applicants must have the right to work in the UK, live within a 60-minute commute, and be willing to undergo enhanced

Qualifications

• Customer service experience
• Right to work in the UK for the full duration of employment, without sponsorship
• Enhanced DBS with Barred Lists checks, where the role is regulated activity

Responsibilities

• Answer calls from patients and give reassurance or urgent guidance
• Where healthcare is given, work under the direction of regulated healthcare professionals
• Work shifts on a rota between 7am and 11pm, seven days a week
• Complete a six-week full-time training programme, Monday to Friday, 9am to 5pm

Skills

Customer service

Job description

This call handling post sits in HUC's NHS 111 service, which runs NHS 111 and Out of Hours GP cover across several regions. Call handlers take patient calls and give reassurance or urgent guidance, sometimes under the direction of regulated healthcare professionals. Shifts fall between 7am and 11pm on seven days a week, and new starters complete six weeks of full-time weekday training first. Visa sponsorship is not offered, so applicants must already hold the right to work in the UK.

What the job involves

• Answer calls from patients and give reassurance or urgent guidance
• Where healthcare is given, work under the direction of regulated healthcare professionals
• Work shifts on a rota between 7am and 11pm, seven days a week
• Complete a six-week full-time training programme, Monday to Friday, 9am to 5pm

What’s required

Experience

• Customer service experience

Checks & eligibility

• Right to work in the UK for the full duration of employment, without sponsorship
• Enhanced DBS with both Barred Lists checks, where the role is regulated activity

Other

• Lives within a 60-minute commute
• Able to commit to six weeks of full-time training, 9am to 5pm Monday to Friday

Nice to have

• Previous call-handling experience

What’s offered

• NHS Pension Scheme
• Discounts via Discount Hub, Blue Light Card and Tickets for Good
• Fully funded six-week training programme
• Wellbeing support, including counselling, health plans and fitness routines
• Healthcare cash plan and free financial advice
• Credit Union savings options
• Career development through My Academy and internal vacancies
• Unlimited tea and coffee, free parking and relaxation areas