111 Call Handler

Welsh Ambulance Services University NHS Trust; Wales; Presencial; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Full-time daytime hours during initial

Descripción de la vacante

Welsh Ambulance Services University NHS Trust is seeking a Call Handler for NHS 111 Wales. You will answer public calls, record patient data quickly and accurately, and work as part of a team to deliver accurate, timely assistance.

Training is provided and paid on a full-time daytime basis for 5 weeks; ability to speak Welsh is desirable but not required, with Welsh and/or English speakers welcome to apply. Applicants must be 18 or over.

Formación

• Excellent verbal and written communication skills.
• Ability to work in a team and follow procedures.
• Experience in a call centre or similar high-volume environment preferred.
• Strong keyboard and computer skills for inputting patient data.

Responsabilidades

• Answer calls from the public for NHS 111 Wales.
• Make quick, accurate decisions and record patient information in the computer system.
• Work as part of a team and maintain a calm, respectful manner.

Conocimientos

Communication skills

Teamwork

Calm under pressure

Active listening

Descripción del empleo

Can you remain calm and assertive in challenging situations? Are you looking for a rewarding role where no two calls are the same? Do you have the right attitude and skills to help us deliver our Mission of Right Care, Right Place, Right Time?

You will be answering calls from the public for the NHS 111 Wales Service (part of the Welsh Ambulance Service NHS Trust).

The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. The successful applicants will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess excellent communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system.

Equally important is an ability to treat our patients with dignity, empathy and respect. For successful candidates, training will be provided and paid on a full-time basis (daytime hours for 5 weeks) and you must be able to commit to this and complete the training.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

You must be aged 18 or over to start in this role.

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.