Care Enquiries & Admissions Specialist

Highgate Care Services Ltd; Leeds; On-site; GBP 23,000 - 30,000; Full time

Job summary

Highgate Care Services Ltd. is seeking a Sales & Enquiries Advisor to join our Customer Service team in Leeds (LS15). This role focuses on guiding prospective residents and families from initial enquiry through admission with empathy and professional communication.

You will manage inbound/outbound enquiries, coordinate visits, and maintain accurate CRM records while building trust with healthcare professionals and referrers. A care-sector background is preferred.

Qualifications

• Experience in care sector or customer service environments.
• Ability to handle inbound/outbound calls and enquiries.
• Strong communication and empathy when dealing with families.
• Proficient with CRM systems and record keeping.
• Organised and able to manage multiple enquiries.

Responsibilities

• Manage inbound and outbound telephone, email and digital enquiries.
• Be the first point of contact for prospective residents, families and professionals.
• Provide accurate information about services and care options.
• Qualify enquiries and ensure timely follow-up.
• Coordinate visits, assessments and follow-up calls.
• Maintain accurate records using CRM/database systems.
• Monitor response times and progression against targets.
• Produce reports and contribute ideas to improve processes.

Skills

Verbal Communication

Written Communication

Telephone Etiquette

Rapport Building

Empathy

Time Management

Organisational Skills

CRM Experience

Attention to Detail

Multi-enquiry Handling

Interpersonal Skills

Tools

CRM Systems

Database Skills

Job description

Highgate Care Services Ltd. is seeking a Sales & Enquiries Advisor to join our Customer Service team in Leeds (LS15). This role focuses on guiding prospective residents and families from initial enquiry through admission with empathy and professional communication.

You will manage inbound/outbound enquiries, coordinate visits, and maintain accurate CRM records while building trust with healthcare professionals and referrers. A care-sector background is preferred.