Health Claims & Customer Care Advisor

Unum; Basingstoke; On-site; GBP 22,000 - 30,000; Full time

Job summary

Unum in Basingstoke is seeking a Customer Service Advisor to join our Health team. This role blends excellent customer service with problem solving, relationship building and claims administration, ensuring customers have a smooth and positive experience.

You’ll handle enquiries by phone, email, and written correspondence, support policy and claims queries, and strive for first-contact resolution while balancing empathy with attention to detail.

Qualifications

• Previous customer service experience in a professional environment.
• Excellent written and verbal communication.
• Ability to handle multiple enquiries and prioritise tasks.
• Strong attention to detail and accuracy.

Responsibilities

• Handle customer enquiries via telephone, email and written correspondence.
• Support members, brokers and clients with policy and claims queries.
• Own customer needs, asking the right questions to provide guidance.
• Deliver high-quality service aiming for first-contact resolution.
• Manage escalated enquiries and complaints professionally.
• Contribute to team performance and service standards.
• Identify process improvements to enhance customer experience.
• Support onboarding and development of new colleagues when required.

Skills

Experience delivering customer service

Strong communication

Conflict resolution

Attention to detail

Prioritisation in fast-paced

Teamwork and independent work

Microsoft Office (Word & Excel)

Proactive learning & improvement

Tools

Microsoft Word

Microsoft Excel

Job description

Unum in Basingstoke is seeking a Customer Service Advisor to join our Health team. This role blends excellent customer service with problem solving, relationship building and claims administration, ensuring customers have a smooth and positive experience.

You’ll handle enquiries by phone, email, and written correspondence, support policy and claims queries, and strive for first-contact resolution while balancing empathy with attention to detail.