New Business CCaaS Development Manager / Account Executive

IG; Greater London; Remote; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic New Business CCaaS Development Manager / Account Executive to drive sales and enhance customer engagement. In this pivotal role, you will actively seek out new opportunities, engage with clients, and lead presentations on innovative solutions. Your expertise in Unified Communications and the contact center landscape will be crucial in negotiating deals and addressing client needs. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Proven experience in sales with a focus on new business development.
• Strong knowledge of Unified Communications and Contact Centre services.

Responsibilities

• Identify and pursue new sales opportunities with potential clients.
• Prepare presentations and participate in exhibitions or conferences.

Skills

Sales Experience

Unified Communications Knowledge

Analytical Skills

Problem-Solving Skills

Technical Aptitude

Microsoft Office Suite Proficiency

Organizational Skills

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

New Business CCaaS Development Manager / Account Executive

Job Title: New Business CCaaS Development Manager / Account Executive

Location: Remote / Bristol

Company: IT Services and IT Consulting - Unified Communications and Contact Centre as a Service

IG Recruit are proud to be a valued recruitment partner that offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX).

As New Business Development Manager, you will be responsible for identifying sales opportunities with new clients and progressing these through the sales lifecycle.

Primary Role & Responsibilities:

1. Actively seek out new sales opportunities
2. Set up meetings with potential clients
3. Prepare and deliver appropriate presentations on products and services
4. Participate on behalf of the company in exhibitions or conferences
5. Negotiate/close deals and handle complaints or objections

Key Skills and Experience:

1. Proven experience as a New Business Sales Executive or relevant role
2. Experience in working with complex, multi-divisional, multi-geographical customers and have experience influencing/directing others
3. Comprehensive knowledge of Unified Communications and Contact Centre as a Service, and multi-channel (Omnichannel) communications
4. Knowledge of contact centre/customer service industry and practices
5. Experience working with cross-functional teams (e.g. Sales, Products, Marketing, Engineering, Services)
6. Technical aptitude and ability to learn software programs
7. Excellent analytical and problem-solving skills
8. Highly organized and proficient in Microsoft Office Suite, especially Excel and PowerPoint

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Business Development and Sales

Industries

IT Services and IT Consulting