New Build Customer Care Assistant

Codi Group; Swansea; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Mileage paid at 55p per mile

Wellbeing support

Enhanced sick pay

26 days annual leave rising to 31 days

Job summary

Codi Group is seeking a Customer Care Assistant to deliver a responsive aftercare service for customers in new-build developments across Wales. The role is based predominantly in Swansea with occasional travel to Cardiff and Newport; you will coordinate repairs, manage queries, defects, warranty matters and complaints to resolution.

You will work closely with customers, contractors and colleagues, using IT tools and CRM systems; the role is full time (37 hours) with 26 days leave rising to 31,

Qualifications

• Experience in customer-facing role within housing or construction is desirable.
• Strong IT skills including Word, Excel, Outlook and Teams.
• Understanding of defects management and repairs coordination is advantageous.

Responsibilities

• Resolve customer issues and coordinate repairs.
• Manage queries, defects, warranty matters and complaints through to resolution.
• Coordinate remedial work with contractors and keep customers informed.

Skills

Customer service

Communication

IT literacy

Driving licence

Tools

CRM systems

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

As part of our not-for-profit organisation, whatever your role, you’ll play a unique part in making a remarkable difference to the lives of thousands of people in communities across Wales.

A great home deserves great aftercare. We're looking for someone who genuinely cares about customer experience and enjoys getting things sorted. Working with customers, contractors and colleagues across Codi, you'll help resolve issues, coordinate repairs and make sure customers feel supported from the moment they move into their new home

As our Customer Care Assistant, you’ll help deliver a responsive and supportive aftercare service to customers living in our new-build developments. You’ll be a key point of contact during the post-completion period, helping to manage queries, defects, warranty matters and complaints through to resolution.

You’ll work closely with customers, contractors, developers and colleagues across Codi, coordinating remedial work and keeping everyone informed along the way. You’ll also help monitor recurring issues, identify opportunities for improvement and support a consistent customer experience from the initial sale through to aftercare.

The role is agile and will be based predominantly in Swansea. However, occasional travel to Cardiff and Newport will be required to meet business needs.

We’re looking for someone with strong technical knowledge and experience of the construction, maintenance and repair of houses and apartments, alongside experience in a customer-facing role within the housing sector. You’ll understand construction methods, common defects and the processes involved in managing repairs and resolving issues effectively.

You’ll be a confident communicator who can work positively with customers, suppliers, contractors and colleagues, including when handling challenging or complex situations. You’ll be organised, proactive and comfortable balancing competing priorities, analysing information and finding practical solutions.

Good IT skills are essential, including experience using Microsoft Word, Excel, Outlook and Teams. Experience of CRM systems, defects management, new-build standards or complaints handling would be helpful but is not essential. You’ll also need a full driving licence and access to your own car for work purposes

If this sounds like the role for you, take a look at the Customer Care Assistant JD & Person Spec to find out more.

At Codi, our values are Compassionate, Authentic and Progressive. When you join us, you'll embrace these principles and thrive in an environment shaped by them.

You’ll be joining an ambitious Development team that’s delivering high-quality homes and shaping communities across Wales. This is a varied role that combines hybrid working with some travel to developments, customer visits and meetings with contractors and partners. While you'll be based from our Swansea Officeyou'll also spend time with the wider team, and on occasions may need to travel to Cardiff and Newport for collaborating in person and sharing ideas. This is a full time, permanent role (37 hours) with a salary of £32,952. You’ll receive 26 days annual leave, rising to 31 days plus bank holidays. We work Monday to Friday, with the option to compress your hours into a 9 day fortnight. You’ll also benefit from enhanced sick pay, wellbeing support, mileage paid at 55p per mile, and plenty of opportunities to learn, develop and progress your career with Codi.

• You’ll be joining an ambitious Development team that’s delivering high-quality homes and shaping communities across Wales.
• This is a varied role that combines hybrid working with some travel to developments, customer visits and meetings with contractors and partners.
• While you'll be based from our Swansea Officeyou'll also spend time with the wider team, and on occasions may need to travel to Cardiff and Newport for collaborating in person and sharing ideas.
• This is a full time, permanent role (37 hours) with a salary of £32,952.
• You’ll receive 26 days annual leave, rising to 31 days plus bank holidays.
• We work Monday to Friday, with the option to compress your hours into a 9 day fortnight.
• You’ll also benefit from enhanced sick pay, wellbeing support, mileage paid at 55p per mile, and plenty of opportunities to learn, develop and progress your career with Codi.

To explore the full range of benefits,perksand rewards available to colleagues, visit: Careers - Codi

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at CodiGroupand we encourage you to apply now.

Who are Codi Group?

Codi Group is one of Wales’ largest not-for-profit housing and care organisations, providing safe homes, personalised support, and vibrant communities where people can thrive. In 2024, Codi and Linc merged, combining our shared values and strengths to deliver even better services and create greater opportunities across Wales. Together, we are committed to being compassionate, inclusive, and focused on making a positive difference every day.