New-Build Aftercare Specialist

Pobl Group; Swansea; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

26 days annual leave

9 day fortnight option

Enhanced sick pay

Wellbeing support

Mileage paid 55p per mile

Career progression

Job summary

Codi Group is seeking a Customer Care Assistant to deliver a responsive aftercare service for customers in our new-build developments. You will be a key contact during the post-completion period, resolving queries, defects and warranty matters and coordinating repairs with contractors.

Based mainly in Swansea with occasional travel to Cardiff and Newport, the role requires strong communication, practical problem-solving and IT skills (Word, Excel, Outlook, Teams).

Qualifications

• Strong technical knowledge of construction, maintenance and repair of houses and apartments.
• Experience in a customer-facing role within the housing sector.
• Good IT skills using Word, Excel, Outlook and Teams.

Responsibilities

• Resolve issues and coordinate repairs with contractors.
• Manage post-completion queries, defects and warranty matters.
• Monitor recurring issues and support continuous customer experience.

Skills

Customer service

Communication

CRM systems

Defects management

Driving licence

Microsoft Word

Microsoft Excel

Outlook

Microsoft Teams

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Codi Group is seeking a Customer Care Assistant to deliver a responsive aftercare service for customers in our new-build developments. You will be a key contact during the post-completion period, resolving queries, defects and warranty matters and coordinating repairs with contractors.

Based mainly in Swansea with occasional travel to Cardiff and Newport, the role requires strong communication, practical problem-solving and IT skills (Word, Excel, Outlook, Teams).