New Build Customer Care Assistant

Pobl Group; Swansea; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

26 days annual leave

9 day fortnight option

Enhanced sick pay

Wellbeing support

Mileage paid 55p per mile

Career progression

Job summary

Codi Group is seeking a Customer Care Assistant to deliver a responsive aftercare service for customers in our new-build developments. You will be a key contact during the post-completion period, resolving queries, defects and warranty matters and coordinating repairs with contractors.

Based mainly in Swansea with occasional travel to Cardiff and Newport, the role requires strong communication, practical problem-solving and IT skills (Word, Excel, Outlook, Teams).

Qualifications

• Strong technical knowledge of construction, maintenance and repair of houses and apartments.
• Experience in a customer-facing role within the housing sector.
• Good IT skills using Word, Excel, Outlook and Teams.

Responsibilities

• Resolve issues and coordinate repairs with contractors.
• Manage post-completion queries, defects and warranty matters.
• Monitor recurring issues and support continuous customer experience.

Skills

Customer service

Communication

CRM systems

Defects management

Driving licence

Microsoft Word

Microsoft Excel

Outlook

Microsoft Teams

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

A great home deserves great aftercare. We're looking for someone who genuinely cares about customer experience and enjoys getting things sorted. Working with customers, contractors and colleagues across Codi, you'll help resolve issues, coordinate repairs and make sure customers feel supported from the moment they move into their new home, As our Customer Care Assistant, you'll help deliver a responsive and supportive aftercare service to customers living in our new-build developments. You'll be a key point of contact during the post-completion period, helping to manage queries, defects, warranty matters and complaints through to resolution.

You'll work closely with customers, contractors, developers and colleagues across Codi, coordinating remedial work and keeping everyone informed along the way. You'll also help monitor recurring issues, identify opportunities for improvement and support a consistent customer experience from the initial sale through to aftercare.

The role is agile and will be based predominantly in Swansea. However, occasional travel to Cardiff and Newport will be required to meet business needs.

We're looking for someone with strong technical knowledge and experience of the construction, maintenance and repair of houses and apartments, alongside experience in a customer-facing role within the housing sector. You'll understand construction methods, common defects and the processes involved in managing repairs and resolving issues effectively.

You'll be a confident communicator who can work positively with customers, suppliers, contractors and colleagues, including when handling challenging or complex situations. You'll be organised, proactive and comfortable balancing competing priorities, analysing information and finding practical solutions.

Good IT skills are essential, including experience using Microsoft Word, Excel, Outlook and Teams. Experience of CRM systems, defects management, new-build standards or complaints handling would be helpful but is not essential. You'll also need a full driving licence and access to your own car for work purposes

Codi Group is one of Wales' largest not-for-profit housing and care organisations, providing safe homes, personalised support, and vibrant communities where people can thrive. In 2024, Codi and Linc merged, combining our shared values and strengths to deliver even better services and create greater opportunities across Wales. Together, we are committed to being compassionate, inclusive, and focused on making a positive difference every day.

This is a full time, permanent role (37 hours) with a salary of £32,952. You'll receive 26 days annual leave, rising to 31 days plus bank holidays. We work Monday to Friday, with the option to compress your hours into a 9 day fortnight. You'll also benefit from enhanced sick pay, wellbeing support, mileage paid at 55p per mile, and plenty of opportunities to learn, develop and progress your career with Codi.

To explore the full range of benefits, perks and rewards available to colleagues, visit: Careers - Codi