Customer Service Coordinator

Approach Personnel Ltd; Studley CP; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Bonus potential

Generous annual leave

Career growth opportunities

Job summary

Approach Personnel Ltd. is recruiting a Customer Care Co-ordinator for a permanent role in Studley. The successful candidate will liaise between customers, site teams and maintenance operatives, organise repairs and manage complaints to maintain high service standards.

The role promises a competitive salary depending on experience, generous annual leave with bank holidays, bonus potential, and opportunities for career progression within a growing division.

Qualifications

• Experience in customer services, ideally in the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills, especially Word and Excel

Responsibilities

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and address persistent faults with Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

Skills

Customer service

Communication skills

Report writing

MS Word & Excel

Tools

Word

Excel

Job description

Are you an experienced customer service professional with a background in New Build Housing?

Approach Personnel are proud to be partnered with an industry leading, award winning, nationwide, new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Studley office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What's in it for you?

• Competitive basic salary dependent on experience
• Generous annual leave entitlement + bank holidays
• Bonus potential
• Potential future career growth

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Word and Excel)

Key Responsibilities:

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.