Customer Care Coordinator

Sphere Solutions; Sexeter; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Private medical insurance

Life Assurance and Sharesave

Digital GP service

Employee Assistance Programme (EAP)

26 days annual leave

Job summary

Sphere Solutions in Exeter is seeking a Customer Care Coordinator to be the first point of contact for customers who have recently purchased a new build home from the developer. You will support the department in delivering a high-quality, professional service focused on achieving exceptional customer satisfaction.

Responsibilities include working within the Customer Care team, chasing subcontractors, responding to customer queries, logging defects, maintaining call records, and offering ad hoc

Qualifications

• Experience in the house-building sector in a similar role.
• Excellent written and verbal communication skills.
• An approachable, calm, and professional demeanour.
• Proficient in Microsoft Outlook.

Responsibilities

• Work collaboratively within the Customer Care team.
• Chase subcontractors regarding outstanding defects on a weekly basis.
• Respond to all customer queries in a timely and professional manner.
• Ensure that property defects are logged promptly and accurately.
• Maintain up-to-date records of calls to all new homeowners, reporting any issues immediately to the Sales, Construction, Customer Care teams.
• Provide additional ad hoc administrative and departmental support as required.

Skills

Customer service

Communication

Tools

Microsoft Outlook

Job description

Customer Care Coordinator

Exeter

Salary: Up to £30,000

Permanent

As a Customer Care Coordinator, you will act as the first point of contact for customers who have recently purchased a new build home from the developer. You will support the department in delivering a high-quality, professional service focused on achieving exceptional customer satisfaction.

Responsibilities

• Work collaboratively within the Customer Care team.
• Chase subcontractors regarding outstanding defects on a weekly basis.
• Respond to all customer queries in a timely and professional manner.
• Ensure that property defects are logged promptly and accurately.
• Maintain up-to-date records of calls to all new homeowners, reporting any issues immediately to the Sales, Construction, Customer Care teams.
• Provide additional ad hoc administrative and departmental support as required.

Requirements

• Previous experience within the house-building sector in a similar role.
• Excellent communication skills, both written and verbal.
• An approachable, calm, and professional demeanour.
• Competent user of Microsoft Outlook.

Benefits

• Hybrid working arrangements upon completion of the probationary period.
• Competitive salary of up to £30,000 depending on experience.
• 26 days annual leave, with the option to purchase additional holiday.
• Private medical insurance.
• Life Assurance and Sharesave scheme.
• Pension scheme, digital GP service, and Employee Assistance Programme (EAP).

Our Commitment to Inclusion:

As a recruitment agency, we are committed to promoting inclusive opportunities on behalf of our clients. We welcome applications from individuals of all backgrounds, including those from under-represented communities.

If you have a disability, are neurodivergent, or require adjustments during the recruitment process, we'll work with you and the client to ensure a fair and supportive experience.

We aim to represent employers who foster respectful, inclusive, and collaborative workplaces — regardless of age, gender identity, sexual orientation, ethnicity, or background