Neurodevelopmental Pathway Support Navigator

HCRG Care Group; Chertsey; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Group pension

Wellbeing support

CPD access

Discounts and vouchers

Job summary

HCRG Care Group is seeking a First-line Care Navigator to support families within the neurodevelopmental pathway. The role involves triage, reviewing referrals, and managing waiting lists with a focus on telephone and face-to-face guidance across the locality.

You will work closely with clinical and administrative teams, maintain accurate records, and signpost families to services regardless of diagnostic outcome. Travel across the locality and safeguarding adherence are essential.

Qualifications

• Experience supporting children, young people and/or families in a health, education, social care or community setting
• Experience providing direct or telephone-based support

Responsibilities

• Provide early and ongoing support to children, young people and families across the neurodevelopmental pathway
• Act as the first point of contact for families accessing the pathway
• Deliver telephone, virtual and face-to-face support, offering guidance, reassurance and information
• Assist with triage and review referrals
• Manage waiting lists so records stay accurate and up to date
• Keep families informed and reduce uncertainty and distress while they await assessment or follow referral outcomes
• Coordinate follow-up appointments
• Maintain accurate records of all interactions
• Signpost families to appropriate services regardless of diagnostic outcome
• Support development of family resources, including website content and information packs
• Work with clinical and administrative teams to support patient progression
• Escalate concerns and work within safeguarding, governance and professional boundaries

Skills

Communication

Organisation

Time management

Record-keeping

Confidentiality

Job description

HCRG Care Group is seeking a First-line Care Navigator to support families within the neurodevelopmental pathway. The role involves triage, reviewing referrals, and managing waiting lists with a focus on telephone and face-to-face guidance across the locality.

You will work closely with clinical and administrative teams, maintain accurate records, and signpost families to services regardless of diagnostic outcome. Travel across the locality and safeguarding adherence are essential.