Neurodevelopmental Support Practitioner

HCRG Care Group; Ashton-under-Lyne; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Group pension

Discounts via My Reward Hub

Wages on demand

Wellbeing support

Learning & development

Open culture

Job summary

HCRG Care Group is seeking a Neurodevelopmental Support Practitioner to provide early and ongoing support to children, young people and families across the neurodevelopmental pathway. You will act as a care navigator, delivering telephone and face-to-face support and coordinating steps while awaiting assessment or after referrals.

Location involves travel across the locality; a full driving licence and access to a car are desirable.

Qualifications

• Experience supporting children, young people and/or families in health, education, social care or community settings.
• Experience providing direct or telephone-based support.
• Strong communication, organisation and time management skills.
• Ability to maintain accurate electronic records.
• Understanding of confidentiality and safeguarding responsibilities.

Responsibilities

• Act as the first point of contact for families accessing the neurodevelopmental pathway.
• Review referrals and support waiting list management to ensure records are accurate and up to date.
• Provide telephone and virtual support, offering guidance and information throughout the pathway.
• Support the development of family resources, including website content and information packs.
• Coordinate follow-up appointments and maintain accurate records of all interactions.
• Signpost families to appropriate services and support, regardless of diagnostic outcome.
• Work closely with clinical and administrative teams to support patient progression.
• Communicate sensitively and compassionately, reducing uncertainty and distress for families.
• Escalate concerns appropriately and work within safeguarding and professional boundaries.

Skills

Experience with children/families

Telephone support

Communication skills

Record-keeping

Confidentiality & safeguarding

Job description

As a Neurodevelopmental Support Practitioner, you’ll be part of our valued team based at White Lodge. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £31,710.00 FTE with access to our group pension.
• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates.
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise.
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.

Job Description

As a Neurodevelopmental Support Practitioner, you will provide early and ongoing support to children, young people and families throughout the neurodevelopmental pathway. Acting as a care navigator and first-line practitioner, you will deliver telephone and face-to-face support, assist with triage and waiting list reviews, and ensure families receive timely, compassionate communication while awaiting assessment or following referral outcomes. The role supports care coordination, enhances the family experience, and helps reduce pressure on clinical teams.

Location: Travel across the locality is required. A full driving licence and access to a car are desirable.

Main Responsibilities

• Act as the first point of contact for families accessing the neurodevelopmental pathway.
• Review referrals and support waiting list management to ensure records remain accurate and up to date.
• Provide telephone and virtual support, offering guidance, reassurance and information throughout the pathway.
• Support the development of family resources, including website content and information packs.
• Coordinate follow-up appointments and maintain accurate records of all interactions.
• Signpost families to appropriate services and support, regardless of diagnostic outcome.
• Work closely with clinical and administrative teams to support effective patient progression through the service.
• Communicate sensitively and compassionately, reducing uncertainty and distress for families.
• Escalate concerns appropriately and work within safeguarding, governance and professional boundaries.

Ideal Candidate

Essential

• Experience supporting children, young people and/or families in a health, education, social care or community setting.
• Experience providing direct or telephone-based support.
• Strong communication, organisation and time management skills.
• Ability to maintain accurate electronic records.
• Understanding of confidentiality and safeguarding responsibilities.

Desirable

• Experience within neurodevelopmental, CAMHS or community paediatric services.
• Knowledge of autism, ADHD and other neurodevelopmental conditions.

If you require any further information please contact [e-mail]

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.