Neurodevelopmental Pathway Support Specialist

HCRG Care Group; Ashton-under-Lyne; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Group pension

Discounts via My Reward Hub

Wages on demand

Wellbeing support

Learning & development

Open culture

Job summary

HCRG Care Group is seeking a Neurodevelopmental Support Practitioner to provide early and ongoing support to children, young people and families across the neurodevelopmental pathway. You will act as a care navigator, delivering telephone and face-to-face support and coordinating steps while awaiting assessment or after referrals.

Location involves travel across the locality; a full driving licence and access to a car are desirable.

Qualifications

• Experience supporting children, young people and/or families in health, education, social care or community settings.
• Experience providing direct or telephone-based support.
• Strong communication, organisation and time management skills.
• Ability to maintain accurate electronic records.
• Understanding of confidentiality and safeguarding responsibilities.

Responsibilities

• Act as the first point of contact for families accessing the neurodevelopmental pathway.
• Review referrals and support waiting list management to ensure records are accurate and up to date.
• Provide telephone and virtual support, offering guidance and information throughout the pathway.
• Support the development of family resources, including website content and information packs.
• Coordinate follow-up appointments and maintain accurate records of all interactions.
• Signpost families to appropriate services and support, regardless of diagnostic outcome.
• Work closely with clinical and administrative teams to support patient progression.
• Communicate sensitively and compassionately, reducing uncertainty and distress for families.
• Escalate concerns appropriately and work within safeguarding and professional boundaries.

Skills

Experience with children/families

Telephone support

Communication skills

Record-keeping

Confidentiality & safeguarding

Job description

HCRG Care Group is seeking a Neurodevelopmental Support Practitioner to provide early and ongoing support to children, young people and families across the neurodevelopmental pathway. You will act as a care navigator, delivering telephone and face-to-face support and coordinating steps while awaiting assessment or after referrals.

Location involves travel across the locality; a full driving licence and access to a car are desirable.