Neurodevelopmental Support Practitioner

HCRG Care Group; Chertsey; Presencial; GBP 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Group pension

Wellbeing support

CPD access

Discounts and vouchers

Descripción de la vacante

HCRG Care Group is seeking a First-line Care Navigator to support families within the neurodevelopmental pathway. The role involves triage, reviewing referrals, and managing waiting lists with a focus on telephone and face-to-face guidance across the locality.

You will work closely with clinical and administrative teams, maintain accurate records, and signpost families to services regardless of diagnostic outcome. Travel across the locality and safeguarding adherence are essential.

Formación

• Experience supporting children, young people and/or families in a health, education, social care or community setting
• Experience providing direct or telephone-based support

Responsabilidades

• Provide early and ongoing support to children, young people and families across the neurodevelopmental pathway
• Act as the first point of contact for families accessing the pathway
• Deliver telephone, virtual and face-to-face support, offering guidance, reassurance and information
• Assist with triage and review referrals
• Manage waiting lists so records stay accurate and up to date
• Keep families informed and reduce uncertainty and distress while they await assessment or follow referral outcomes
• Coordinate follow-up appointments
• Maintain accurate records of all interactions
• Signpost families to appropriate services regardless of diagnostic outcome
• Support development of family resources, including website content and information packs
• Work with clinical and administrative teams to support patient progression
• Escalate concerns and work within safeguarding, governance and professional boundaries

Conocimientos

Communication

Organisation

Time management

Record-keeping

Confidentiality

Descripción del empleo

This is a first-line care navigator post on the neurodevelopmental pathway at HCRG Care Group, a community health provider. The practitioner is the first point of contact for families, handling triage, referral reviews and waiting list management while children await assessment. The role is mainly telephone and face-to-face support, with travel across the locality, and works closely with clinical and administrative teams. Experience of supporting children or families and of telephone-based support decides fit.

What the job involves

• Provide early and ongoing support to children, young people and families across the neurodevelopmental pathway
• Act as the first point of contact for families accessing the pathway
• Deliver telephone, virtual and face-to-face support, offering guidance, reassurance and information
• Assist with triage and review referrals
• Manage waiting lists so records stay accurate and up to date
• Keep families informed and reduce uncertainty and distress while they await assessment or follow referral outcomes
• Coordinate follow-up appointments
• Maintain accurate records of all interactions
• Signpost families to appropriate services regardless of diagnostic outcome
• Support development of family resources, including website content and information packs
• Work with clinical and administrative teams to support patient progression
• Escalate concerns and work within safeguarding, governance and professional boundaries

Experience

• Experience supporting children, young people and/or families in a health, education, social care or community setting
• Experience providing direct or telephone-based support

Skills & knowledge

• Strong communication, organisation and time management skills
• Ability to maintain accurate electronic records
• Understanding of confidentiality and safeguarding responsibilities

Checks & eligibility

• Disclosure of criminal records and vetting checks through safer recruitment

Nice to have

• Experience within neurodevelopmental, CAMHS or community paediatric services
• Knowledge of autism, ADHD and other neurodevelopmental conditions
• Full driving licence and access to a car

What's offered

• Group pension
• Free tea, coffee and milk at base location
• My Reward Hub membership with discounts, cashback and vouchers
• Access to wages as earned
• Online and face-to-face wellbeing support, including counselling, legal, debt and career coaching
• eLearning, career pathways and CPD through The Learning Enterprise
• Open, just culture backed by at least £100,000 of ringfenced innovation funding each year