Care Navigator: Flexible Hours, Patient Pathways

NHS Jobs; Ivybridge; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Job summary

NHS Jobs is seeking a capable care navigator to support patients across primary care pathways. The role focuses on signposting, assessing needs, and coordinating appointments and communications with teams and external agencies.

You will handle online requests, maintain patient records, and work flexibly within a multidisciplinary team, contributing to service improvement and patient care quality.

Qualifications

• Signpost patients to appropriate healthcare and local services.
• Process appointment requests and assess patient needs.
• Initiate contact with patients, team members and external agencies.
• Enter coding data in SystmOne and update patient records.
• Handle queries efficiently; carry out system searches; support clinical staff.
• Undertake mandatory training and induction programmes.
• Maintain timely online requests and action them.
• Support Care Navigators during staff absences.
• Organise patient contacts considering symptoms and priorities.
• Work autonomously with a clear sense of role and responsibility.
• Continue self-development through training.
• Undertake other duties appropriate to the grade.
• Must be able to work flexible hours.

Responsibilities

• Process online consultations requests for appointments, visits, medication support and telephone consultations.
• Identify care and support needs and ensure signposting correctly.
• Support patients to utilise support links and other services; coordinate through relevant pathways with stakeholders.
• Access up-to-date information for a range of services to support individuals and carers.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Communicate clearly and sensitively with patients, family and other professionals; adapt communication to needs.

Job description

NHS Jobs is seeking a capable care navigator to support patients across primary care pathways. The role focuses on signposting, assessing needs, and coordinating appointments and communications with teams and external agencies.

You will handle online requests, maintain patient records, and work flexibly within a multidisciplinary team, contributing to service improvement and patient care quality.