Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Lincoln; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in critical infrastructure projects is seeking a Network Operations Specialist in Lincoln. This role involves providing administrative support in a NOC environment, managing incident tickets, and ensuring effective communication with customers and service providers. Ideal candidates will have experience in 1st line diagnostics and strong communication skills. The company offers a dynamic career with inclusive culture and various benefits.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in accordance with KPIs.
• Create and manage network incident tickets based on customer reports.
• Coordinate traffic management activities with providers.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Lincoln

This role at Telent offers an opportunity to join our Engineering Team, working on critical infrastructure projects that connect and protect the nation's networks. As a NOC (Network Operations Centre) Technician, you will provide administrative support to the engineering team, ensuring incident resolution in line with procedures and KPIs. The position involves working on a 24/7 shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in accordance with KPIs.
2. Create and manage network incident tickets based on customer reports.
3. Action Service Requests and allocate tickets to support teams and service providers.
4. Manage incident tickets with regular updates.
5. Coordinate traffic management activities with providers, control teams, and field resources.
6. Communicate with customers regarding network incidents.
7. Coordinate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising at all levels.
• Proficiency with Microsoft Office.

What We Offer:

A dynamic career with opportunities to develop and learn across various sectors and roles. We foster an inclusive culture that values diversity and encourages everyone to thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with the same options.
• Company pension scheme.
• Family-friendly policies and occupational health support.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More:

Watch the Telent Video here!

We are committed to creating a diverse and inclusive environment where everyone feels valued and empowered to reach their potential.