Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Kingston upon Hull; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Kingston upon Hull. You will be part of a high-performing team ensuring the nation's infrastructure connectivity and security. The role involves managing incident tickets, coordinating with utility companies, and providing administrative support in a 24/7 environment. Opportunities for development and a range of benefits are offered.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting enterprise and service provider networks.
• Strong communication skills and ability to liaise at all levels.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st line diagnostics

Education

Experience in NOC environment

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required) - Kingston upon Hull, East Yorkshire

Client: Telent

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts committed to impactful work. Be part of a high-performing team managing complex and critical tasks to maintain the nation's essential infrastructure connectivity and security 24/7.

The Network Operations Centre (NOC) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets based on customer reports.
3. Action Service Requests.
4. Assign tickets to technical support, field engineers, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management, liaising with providers, regional control, and field resources.
7. Communicate incident updates to customers.
8. Coordinate with utility companies regarding power-related network issues.

Qualifications:

Previous experience supporting enterprise and service provider networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels.
• Good knowledge of Microsoft Office.

What We Offer:

Opportunities for development across sectors, roles, and technologies, with a focus on inclusivity and diversity. We support our team to thrive and grow.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video here!

We are committed to diversity and inclusion, fostering an environment where everyone can be themselves and reach their potential. Our teams reflect the communities we serve, and we value diverse experiences and backgrounds.