Hybrid NOC Team Lead - 24/7 Incident & Change Mgmt

Node4; East Midlands; Hybrid; GBP 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid Working

Private Medical Insurance

Employee Assistance Program

25 days holidays (+ birthday off)

Company Pension Scheme

Life Assurance x4

Discounted benefits portal

Zusammenfassung

Node4 is seeking a highly capable NOC Lead to run the Derby 24x7 Network Operations Centre, directing onshore and offshore teams. You will drive proactive monitoring, incident response, and changes under strict governance to ensure safe, reliable service outcomes.

You will collaborate with Reactive Support, Network Delivery, and Architecture to reduce incidents and improve end-to-end service quality, while mentoring staff and maintaining strong stakeholder communications.

Qualifikationen

• Proven experience leading IT support/operations teams in a 24x7 environment.
• Strong understanding of network/infrastructure components and monitoring systems.
• Familiarity with ITIL processes, especially Change and Incident Management.

Aufgaben

• Lead the NOC team (Senior NOC Engineers & NOC Engineers) and manage 24x7 shift coverage.
• Oversee incident response and ensure timely detection and resolution of alerts; escalate as needed.
• Approve out-of-hours changes with runbooks and proper change records; ensure rollback plans.

Kenntnisse

NOC Leadership

24x7 Operations

ITIL Change Mgmt

Incident Management

Network Monitoring

Stakeholder Updates

Tools

ServiceNow

Monitoring Tools

Jobbeschreibung

Node4 is seeking a highly capable NOC Lead to run the Derby 24x7 Network Operations Centre, directing onshore and offshore teams. You will drive proactive monitoring, incident response, and changes under strict governance to ensure safe, reliable service outcomes.

You will collaborate with Reactive Support, Network Delivery, and Architecture to reduce incidents and improve end-to-end service quality, while mentoring staff and maintaining strong stakeholder communications.