Network Operations Center Engineer

Capita

Newtownabbey

On-site

GBP 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

23 days annual leave (rising to 27)

Paid volunteering day

Company matched pension

15 weeks’ paid maternity and parental leave

Job summary

Capita is seeking a Network Operations Center Engineer for its Belfast team. The role involves managing IT incidents 24/7, troubleshooting network issues, and ensuring high customer satisfaction. Ideal candidates will have CCNA certification and strong communication skills, along with a proactive attitude in resolving technical challenges.

Qualifications

2+ years of experience in IT Helpdesk or NOC.
Strong background in IT/Networking with escalation practices.
Experience with Windows OS and server support.

Responsibilities

Act as first point of escalation for customer calls.
Log and manage faults/service requests.
Maintain shift handovers and keep support tickets updated.

Skills

Troubleshooting

Customer Service

Network Support

Education

CCNA Certification

Background in IT Helpdesk or NOC environments

Tools

Remedy

Cisco

Juniper

Adtran

Job description

Capita Newtownabbey, Northern Ireland, United Kingdom

Network Operations Center Engineer

Capita Newtownabbey, Northern Ireland, United Kingdom

Direct message the job poster from Capita

Talent Acquisition - IT Specialist – Global Resourcing

Help strengthen our Team as our 24*7 NOC Engineer onsite at our Belfast NOC.

Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again.

Capita TechOps – 24/7 Network Operations Centre (NOC) Engineer

Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, you’ll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism.

You’ll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer service—this role is for you.

What you will be doing

Act as the first point of escalation for customer calls.
Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
Work within strict SLAs to ensure timely resolutions.
Maintain accurate shift handovers and keep support tickets up to date.
Keep customers informed throughout the fault lifecycle.
Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems.
Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
Liaise with third-party engineers and suppliers to resolve issues.
Support field engineers with remote configurations and link checks.

What we are looking for:

Proven experience in IT Helpdesk or NOC environments.
Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support.
Experience working with third-party suppliers and managing escalations.
Familiarity with ITIL service environments and SLA adherence.
High attention to detail and ability to perform under pressure.
Excellent communication and customer service skills.
Eligible for Security Clearance.
Foster respectful, collaborative relationships.
Communicate openly and contribute to team success.

What’s in it for you?

Opportunity to progress your career.
23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, Capita’s 35,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.

We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.

Seniority level