Information Technology Support Engineer

Net Talent; Northern Ireland; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading IT recruitment company is looking for a 2nd Line Support Engineer for a full-time role in Northern Ireland. This position involves supporting a dynamic IT environment as well as on-site visits to resolve issues. Candidates should have strong IT problem-solving skills, a proactive approach, and relevant experience in an IT support environment.

Qualifications

• 2+ years experience in a 2nd Line Support role.
• Strong understanding of Windows OS (2008–2019).
• Familiarity with Hotel PMS systems (e.g. Opera, Amadeus).

Responsibilities

• Resolve technical issues related to workstations, servers, networking, and cloud systems.
• Deliver excellent customer service remotely and on-site.
• Participate in a 1-in-8 on-call rota.

Skills

Problem Solving

Customer Service

Teamwork

Networking

Virtualisation

Azure/O365

AD

Education

Microsoft Certifications (MCSE or equivalent)

Tools

TeamViewer

MSP Connect

Job description

This range is provided by Net Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Net Talent

Director @ Net Talent | Consulting, IT Recruitment Leader, Ally, Volunteer

2nd Line Support & Field Engineer – Northern Ireland

Remote (Must be based in Northern Ireland)

Full-Time | Monday–Friday, 8am–5pm / 9am–6pm (weekly rotation)

On-call allowance included | 1 in 8 rota

Are you a proactive and technically skilled 2nd Line Support Engineer ready for your next challenge?

An exciting opportunity has arisen to join a fast-paced, growing business providing top-tier IT support to clients in the hospitality sector. You’ll work remotely from Northern Ireland, supporting a dynamic IT environment and occasionally travelling to client sites to resolve break-fix issues.

Key Responsibilities:

• Escalate and resolve technical issues via the support desk
• Resolve issues related to workstations, servers, networking, and cloud systems
• Deliver excellent customer service both remotely and on-site
• Participate in a 1-in-8 on-call rota (allowance paid)
• 2+ years in a 2nd Line Support role (ideally within an MSP)
• Strong understanding of Windows OS (2008–2019)
• Skilled with Azure/O365 (cloud & on-prem)
• Advanced knowledge of Networking, AD, Virtualisation, IIS
• Strong experience working on a busy service desk
• Full, clean UK driving licence
• Knowledge of Hotel PMS systems (e.g. Opera, Amadeus)
• Microsoft Certifications (MCSE or equivalent)
• Familiarity with POS systems (e.g. Micros, PXP)
• Experience with enterprise firewalls, VLANs, and switching
• Use of TeamViewer, MSP Connect, or similar tools

You’ll Thrive In This Role If You:

• Have a strong problem-solving mindset
• Enjoy working both independently and in a team
• Can prioritise workloads efficiently
• Are driven by excellent service delivery

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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