Network Engineer Apprentice — MSP Tech & Cloud Growth

QA Limited; Southend-on-Sea; On-site; GBP 16,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and development

Exposure to diverse technologies

Job summary

QA Limited seeks an IT Apprentice to join its expanding team, providing 2nd line IT support, resolving hardware and software issues, and administering Microsoft 365 services for clients across Essex and the South East.

You will work on Windows Server environments, Active Directory, DNS/DHCP, and network troubleshooting, while gaining exposure to Intune, Entra ID, and Defender, with on-site and remote support opportunities and a focus on mentoring juniors.

Qualifications

• Must have ICT-related qualification (see entry requirements).
• Experience with Microsoft 365 services preferred.
• Strong hardware/software troubleshooting and admin skills desired.
• Proactive, detail‑oriented with good documentation practices.

Responsibilities

• Provide 2nd Line IT support and act as escalation point for complex issues.
• Troubleshoot hardware, software, OS and endpoint problems.
• Administer Microsoft 365 services (Exchange Online, SharePoint, Teams, Intune, Entra ID).
• Manage Windows Server environments, Active Directory, DNS & DHCP.
• Resolve network, Wi-Fi, VPN, connectivity and firewall issues.
• Set up and support Windows 11 devices, mobile devices, printers, and Intune endpoints.
• Log incidents in Autotask PSA and maintain SLA compliance.
• Assist with infrastructure upgrades, cloud migrations, and new client onboarding.
• Create and maintain technical documentation in IT Glue.

Skills

Troubleshooting

Microsoft 365

Networking

Documentation

Education

A-Level ICT

IB ICT Level 3

Level 3 IT Apprenticeship

BTEC Extended Diploma in IT

Tools

Datto RMM

Autotask PSA

IT Glue

Job description

QA Limited seeks an IT Apprentice to join its expanding team, providing 2nd line IT support, resolving hardware and software issues, and administering Microsoft 365 services for clients across Essex and the South East.

You will work on Windows Server environments, Active Directory, DNS/DHCP, and network troubleshooting, while gaining exposure to Intune, Entra ID, and Defender, with on-site and remote support opportunities and a focus on mentoring juniors.