Neighbourhood Services Manager: Build Safe, Vibrant Communities

Housing Diversity Network; Dartford, Gravesham; Hybrid; GBP 34,000 - 43,000; Full time

Job summary

Moat in Dartford is seeking a proactive Neighbourhood Services Manager to oversee tenancies, leases, and estate services across the Gravesham area. The role combines office work with field visits, requiring strong housing management experience.

You will respond to anti-social behaviour, coordinate with residents and agents, and ensure safety, cleanliness, and maintenance. The fixed-term contract lasts up to 12 months, with 35 hours per week and a competitive salary plus ECUA.

Qualifications

• Experience in tenancy and leasehold management.
• Experience handling ASB and community engagement.
• Excellent communication and problem-solving skills.
• Good time management with ability to manage a complex caseload.
• Relevant housing qualification or willingness to work towards one.

Responsibilities

• Conduct regular estate inspections and monitor contracts.
• Manage tenancy and leasehold queries in line with service standards.
• Ensure managing agents deliver value-for-money services.
• Take prompt enforcement action on ASB and tenancy breaches.
• Support new tenants and sign-ups and onboarding.
• Handle complaints and ensure Housing Ombudsman compliance.
• Fulfil safeguarding obligations and signpost vulnerable residents to key agencies.

Skills

Tenancy management

Leasehold management

ASB handling

Community engagement

Time management

Communication skills

Driving licence

Education

Housing qualification

Job description

Moat in Dartford is seeking a proactive Neighbourhood Services Manager to oversee tenancies, leases, and estate services across the Gravesham area. The role combines office work with field visits, requiring strong housing management experience.

You will respond to anti-social behaviour, coordinate with residents and agents, and ensure safety, cleanliness, and maintenance. The fixed-term contract lasts up to 12 months, with 35 hours per week and a competitive salary plus ECUA.